Hyatt Regency John Wayne Airport Newport Beach

After checking in, I entered the room and saw that it had not been cleaned at all. The floor was covered with towels and the bedding was in a mess. Later, the front desk changed the room and gave me a breakfast, but there was actually nothing in the breakfast.

The hotel is overall good, with new and complete facilities. Breakfast is a la carte, the food is good, but the portion is too big! The order said it included breakfast for two, but after placing the order, it was told that some items were not included, but they were not told in advance. I don’t care, just do whatever you want!

Stayed for about a week, the front desk service is good, the hotel lobby is beautiful, the room has a small balcony, which can be opened for ventilation, the surrounding environment is quiet, there is a 7-11 not far away by walking a few minutes, and you can buy daily necessities in it There are several restaurants next to it. There is also a dry cleaner, a fast food restaurant, and a health drink shop on the way from the hotel to 7-11. However, the only shortcoming of the hotel is that it took only three days to clean the room and call the Ctrip staff. , helped me solve it. It is said that during the epidemic, the hotel has such regulations, but you can tell the hotel that cleaning is required, and it is also possible. If you do not need cleaning, you can put the garbage bag at the door of the room, and Ctrip customer service will handle it in a timely manner and quickly. There is room service to come clean. However, there are no garbage bags in the trash can of the hotel. Next, I went to 7-11 to buy some. Besides, the hotel bedding, the mattress is really too soft. It is so soft that I cannot sleep on a soft bed. The third day My spine hurts when I sleep. It's really uncomfortable. The sheets and blankets are uncomfortable, and the pillows have a smell. It's the smell of head oil. It's not the reason I slept for a few days, it's the first night. Just smell it! You can ignore it if you don't mind! After all, I can endure it for a few days 😥

Feeling very good

좋은 서비스에 감사드립니다. 잘 쉬었습니다. 재 방문 의사 있습니다. 계속해서 좋은 서비스 부탁 드립니다. 감사합니다.

服務態度好！