Premier Inn Isle Of Wight (Newport)

Super stay, great helpful staff and Kia the maintenance man was brilliant 🤩

Terrible nights sleep. We went for three nights during a heatwave in August 2025. There is no air con in this hotel although they did provide a fan. I also took my own fan too but these did nothing to help. The window only opened a couple of inches and we spent as little time as pssible in our rooms. Going to a hotel should be a treat but ended up being a nightmare. No refund was given because a fan was provided and glasses of water available in reception. I have read many reports from other customers about this issue in this hotel so they are aware but not willing to rectify. Would never stay here again.

What a great arrive place, we arrived about 8pm , to I should think was once a beautiful building , Unfortunately now looking very tired but plenty of parking. The welcome of the staff more than made up for this. Matthew, Matt and Ollie between them ran the reception, bar, kitchen and dining room and they couldn’t do enough for us. We had a delicious meal , the room was clean and tidy and it was very quiet. Would definitely stay again. Thankyou

Hotel staff are amazing, but some of bar staff are very awkward and unprofessional, the staff names of these people are Billy &Ryan On the other hand the bar has other amazing staff and there names are Lieah and Bailey 10 out of 10 for these guys

This hotel has friendly and helpful staff and is well kept. However, the rooms are not air conditioned and are poorly ventilated. I stay once a fortnight and during the summer the temperatures experienced in the rooms is stifling, often exceeds 30 degrees Celsius. This is compounded by the fact that the window can only be opened a a few centimeters. There is a fan in the room, but it is noisy and just blows the hot air about. I have raised the issue with the staff, who were sympathetic but could only suggested I book into another Premier Inn on the Island which has air conditioning in the rooms. Come on Premier Inn you need to up your game!