Hotels near West End Customer Service Centre Library in Newcastle

Great location close to train station. Very clean modern hotel at a good price. Nice pretty chicks at the reception. Very comfortable bed and a great bathroom. Many attractions near the hotel. Snacks and drinks are available from the vending machine. There are code keys everywhere, which means that outsiders have limited opportunities to roam around the hotel. The only downside turned out to be that a room with a window means a room with a window to other windows from which other residents were staring.

This hotel is not a place to stay for more than two nights. They do not clean your room and provide replenished supplies. You have to ask every time you need something, tissues toilet paper milk tea coffee clean towels soap. It is an hotel with many rooms but it seems as though there are only four disabled parking places close to the front of the hotel the last couple of nights the two disabled parking spaces were filled by expensive Porsches that did not display blue badges. Seems they think they can do what they like The parking is monitored by parking eye. Be careful as you may end up with a hefty parking charge from ******* like them It gets very noisy at the weekends, ask for ear plugs and they look at you stupid. Generally they could save a fortune by turning the hot water temperature down and using thermostatic mixer taps. The aircraft noise starts between 6am and 7 am. There seems to be a lot of secrecy you have to ask for menu’s then get told where to get it Be a good idea if they had menus in the rooms.food not bad reasonable price but would have liked menu in rooms Interesting caveats you don’t get a refund if you have a covid related issue or if Ukraine causes problems but they do not have any protocol’s in place about social distancing. The lifts are a free for all and there are no notices about about who should be in the lift . I think the rated capacity is 10 or 75 kg. I would like to see limits on lift capacity and stopping un related people entering the lifts. Three times I told people I did not want to share the lift but they still piled in so I left. One way to prevent this would be to not have interrupted journeys if you get in on floor 2 and want to go to ground floor do not stop at level 1. They seem to be more concerned with their profits than customer safety or protection. You can get rooms cheaper on other websites than their own checkin Would I be going back? ?? Not 100% sure yet but 99.99% I won’t be returning

I stayed 4 nights as part of a National Coach Holiday trip, with Bed Breakfast and Evening meal included in the package. The location of the hotel and the communal areas cannot be faulted, and all areas were very clean. The staff were helpful and friendly. The big disappointment was being told that we could not get our evening meal until 7.30pm. We had to pre book from a 3 course menu on arrival and subsequently each evening. 7.30 pm was late for a lot of us, being of a mature age! Also service was badly planned as the waiting staff came out and went round the room asking who was having which dish. This not only took a lot of time and also some people forgot what they had pre -ordered. With 3 courses to serve we did not finish until 9pm. This is not the waiting staff's fault, but bad management practice. However on the fourth night, all was chaos. two more coach parties had been booked in and there was mayhem, and a near riot in the dining room with about 160 people trying to get seated. it was after 8pm before service started, again not the fault of the staff. A lady on our table did not get her starter at all. I think she was quite relieved as Bruschetta does not consist of a lump of soggy brown bread, a roughly chopped tomato, some thick slices of onion, and the half dead and wilted salad greens which were served with most meals. No apology from the management. Breakfast was excellent. The rooms were a good size and were clean, but the bathroom was shabby, chipped bath and basin and a toilet seat that was not very secure. The beverage station did not get replenished until Thursday, and the dirty mugs did not get replaced throughout our stay. The. basin tap broke on Thursday morning, which I reported, but it did not get fixed. Can't fault the staff, but working practice and management leave a lot to be desired. Thank goodness for my fellow travellers, whose friendship and brilliant sense of humour made it all worthwhile. Also thanks to National Coach Holidays and our driver.

Located just across the road from Newcastle train station and within walking distance of almost every major destination of interest, this hotel was perfectly placed for a short visit. Breakfast buffet was good and included a machine for making waffles. The room was big and modern. Very nice stay here

The drive up to the castle was was fantastic as the view of the castle looked stunning. The entrance to the court yard for parking was quaint and inviting. The look of the court yard looking at all the out buildings looked inviting and very well presented. The “stocks” make for great entertainment The entrance to the reception is like looking for the secret door but the plaque at the side with history information explains why and is interesting to read. Inside the reception is is quite dark but this for me added to the ambience of the place. The staff where welcoming, polite and explained the hotel set up. We stayed in one of the room in the courtyard which was beautiful. Very nicely decorated and good value for money. The room was cozy. We’d booked to have a meal in the Knights Restaurant and we had pre drinks in the bar first The walk to the restaurant through the corridor into the central courtyard was very different yet beautiful. It’s so old and it was nice to see it was decorated and kept within “keeping” The bar again was inviting and cosy and it was great to see that the drinks and wine list was very reasonably priced. So often places know you are a target audience and inflate the prices ridiculously however in our opinion the castle had not done this. There was a good choice of cocktails and the “smoked” cocktails added that something a little bit different and we didn’t mind paying a few pounds more for the “quirkiness”. Again the staff where very professional, friendly and well presented. The walk from the bar/lounge area to the Knights Restaurant was stunning through the corridors of the castle and past a lovely looking staircase and when we walked into the restaurant I was overwhelmed as it was stunning and not what I was expecting. The arched ceiling, the lighting, the privacy of how the tables where set out we felt was very nice. We thought it all created a romantic setting. It was very secluded but included. The menu choice was good and the food was beautiful. The service was great too and again the staff were very professional, polite and very well presented. The prices on the menu varied so I would say they’d catered fo most people’s budget and it was your own choice on how much you spend Our nights sleep was comfortable and the walk back from the restaurant to the courtyard was well lit but again in keeping with been in a castle environment. Great use of mood lighting. My husband even went into the stocks on the was home (🤣) Breakfast the next morning again did not disappoint. The selection was fantastic and plenty of food to choice from Overall we can can not fault our experience. It was a lively venue with great facilities and very well presented. The staff where Courteous, polite, friendly and very well presented. I would recommend this as a place to go and stay. We must go back so we can stay in one of the castle rooms as I am sure they would be as good and maybe even more “quirkier” than the courtyard rooms which were very nice.

I was nervous about staying here after all the reviews, but actually wasn't as bad as some of the reviews I'd read! Yes the hotel is very dated, it has the look and feel of a 70s/80s type hotel. It could do with new carpets, furniture a lick of paint, but it was clean. The bedding smelt clean and looked it, no marks etc. Bathroom was also clean and had amenities such as shampoo, shower gel. We didn't eat there so cannot comment on food (took the 2min drive along to The Badger) We had an early morning flight so checked in 630pm and checked out by 6am. It did us just fine I genuinely can't complain, I paid £55 for a room and 8 nights parking!

Had a lovely stay but felt let down by several issues. Check in was nice & smooth with friendly staff. We had upgraded our room to a superior & it was lovely & clean but had very little storage, especially the bathroom. This wouldn’t have been a problem for 1 night but we stayed 4. The views from the floor to ceiling window were superb. Room servicing appears to have been stopped throughout the country now since covid & if that is to continue then I would suggest larger bins are provided. Surely over a 4 night stay it is not unreasonable to have the room serviced at least once. Our “king size” bed was in fact 2 singles pushed together with the ever present gap in the middle. The toilet paper was cheap & nasty & out of keeping with the rest of the hotel. Breakfast was buffet style, adequate & reasonable. The drinks menu said there was a “guest ale” & to enquire at the bar to see what is was & the price. When I asked what the “guest ale” was I was told it was CIDER. Location is no more than a 5 minutes walk from the railway station. Overall we had a vey enjoyable stay & would definitely stop again.

Stayed here for 2 nights and it was an amazing hotel , very clean , great staff and beautiful rooms . There is a thia restaurant attached to the hotel and their food was outstanding and the service was high quality . There was also a bar serving pub classics too and was very reasonably priced. I would defo stay here again and visit the restaurant as its a hidden little gem of a place.

Karen was so friendly and helpful at check in. The room was nice, clean and the bed was comfortable. It was a shame the perimeter outside the hotel was covered in litter. It would have been great to have a key to let myself in the front door after 10pm, rather than having to ring the bell but the key didn't allow for this as they said it hadn't been updated.

I use a wheelchair & my daughter is my carer. So had an accessible room on the ground floor. We also had our dog with us. I have to say that all the staff across the board from top to bottom are so amazing. They are kind, caring, helpful and make time to listen if you need them. The breakfast is always fresh, hot & tasty. The room is always spotlessly clean & the bed is so comfortable. I would recommend this particular hotel to anyone. You are made to feel welcome & respected by every member of staff. Will return in the future, no question about it. A huge thank you to each & every member of the team. You are all amazing. Thank you for make our stay so memorable & wonderful.