Popular Mercure Hotels in Newcastle

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Top rated hotels in Newcastle

Mercure Charlestown

Mercure Charlestown

4/590 Reviews
I want to start by saying that Emily & Ryan at the front desk, are the saving graces for this place. This is the first of many trips we have coming up to this area and we won’t be staying here again. Initially, Emily found us a room at the last minute which was accommodating for our situation. The room smelt like fish and the television didn’t work. Emily came straight up and fixed it. Next, the amenities in our bathroom were empty. Emily again, fixed this. After two days, the room wasn’t smelling any better so Ryan was able to show us to another room which was great. The rooms are stale and need an upgrade, beds are uncomfortable. Fridge in room is ridiculously small. The only good thing to review here, are your front desk staff.
Mercure Newcastle

Mercure Newcastle

3.5/5104 Reviews
Great staff, great service. Easy to go around Newcastle and also close to the Honeysuckle Tram stop that takes you to the Newcastle CBD and the beach. Breakfast was good, make sure you include jn the package for your stay otherwise it will cost you $32/person per breakfast. The only negative things here are : The swimming pool is too small. The exhaust fan in our room won't turn off, its always on. The aircon kept turning off every 2 hours or so by itself so when we slept here for 3 nights, every night i was sweating as the aircon was turned off by itself eventhough i did not put any timer on. The restaurant is not serving proper meal as no head chef available, so we had to go to Marketown for dinners. The parking why should we pay? I think it should be included on the price. I understand that limited spot, but they have spots up the ramp too, they not using it. Also , when its full, they seem to squish in more cars, in one night we stayed there, we had to park in front of the shed which not suppose too, but thats because the staff maybe promised the people that coming late that parking is available. No it was not, there was no spot left although we already checked in the night before, we still can't get the spot.

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