INNSIDE Hotels in Newcastle

Great location close to train station. Very clean modern hotel at a good price. Nice pretty chicks at the reception. Very comfortable bed and a great bathroom. Many attractions near the hotel. Snacks and drinks are available from the vending machine. There are code keys everywhere, which means that outsiders have limited opportunities to roam around the hotel. The only downside turned out to be that a room with a window means a room with a window to other windows from which other residents were staring.

Stayed one night - bank holiday Sunday in a Club double room with full English buffet breakfast and a drinks voucher each included. We stayed in room 511 which seemed slightly more spacious than other rooms of this type however only had a partial river view due to being at the end of the corridor. On booking we had requested to have additional pillows for the bed and this was done for our arrival. A very good overnight stay in a hotel located within easy walking distance of bars and restaurants on the quayside. Will be a returning guest .

Good experience at Sandman Newcastle, location is perfect which is just above the Metro station St James, easy to go around the city, also in a walking distance to the monument easy access to shopping area and many restaurants, staff members are friendly and helpful. Nice restaurant and supermarket in the neighbourhood. The room even equipped with oven and fridge . Recommended strongly

We would not hesitate to recommend this City Centre hotel. The rooms are not the biggest but more than enough space. The staff here are amazing. They are a credit to the chain. They deal with any problems quickly and most professionally. Thanks to them we had the most enjoyable stay…..thank you

Good location close to Newcastle. Good bar ans resturant on site. Room was large and clean with a good shower. Staff provided a swift check in. Bar prices and food prices we reasonable

We are in the IHG club and have therefore stayed at other Indigo hotels. This was our first visit to Newcastle. We got off to a bad start because when I tried to phone the hotel prior to our arrival I was put into an endless loop which didn't get anywhere. I eventually had to contact Indigo Central who had the same problem getting through. Someone from the hotel did then contact me however and apologised that there were issues with the telephone system. Not a good first impression however. The other issue we had was with the room cards which I had to have re-calibrated a total of five times in the two days we were there. We were eventually told that if we kept them in the same pocket as a mobile phone or in its vicinity this would stop the card working. This is not an issue that we recall having had elsewhere. The room was modern and comfortable, as was the bathroom. We found the mattress to be on the hard side. There were plenty of plugs, there was adequate lighting and a room safe. Tea, coffee and biscuits were provided as was a fridge with bottled water. We ate in the hotel on our first night and found the food to be very good. We had been confused that within the hotel itself there were signs referring to a Marco Pierre White restaurant, but it turned out that this had closed. The restaurant is now the Grainger. There was a good choice of self-service breakfast, and also a cooked menu. So the positives outweigh the negatives, and we would probably stay here again if we came back to Newcastle.

I stayed 4 nights as part of a National Coach Holiday trip, with Bed Breakfast and Evening meal included in the package. The location of the hotel and the communal areas cannot be faulted, and all areas were very clean. The staff were helpful and friendly. The big disappointment was being told that we could not get our evening meal until 7.30pm. We had to pre book from a 3 course menu on arrival and subsequently each evening. 7.30 pm was late for a lot of us, being of a mature age! Also service was badly planned as the waiting staff came out and went round the room asking who was having which dish. This not only took a lot of time and also some people forgot what they had pre -ordered. With 3 courses to serve we did not finish until 9pm. This is not the waiting staff's fault, but bad management practice. However on the fourth night, all was chaos. two more coach parties had been booked in and there was mayhem, and a near riot in the dining room with about 160 people trying to get seated. it was after 8pm before service started, again not the fault of the staff. A lady on our table did not get her starter at all. I think she was quite relieved as Bruschetta does not consist of a lump of soggy brown bread, a roughly chopped tomato, some thick slices of onion, and the half dead and wilted salad greens which were served with most meals. No apology from the management. Breakfast was excellent. The rooms were a good size and were clean, but the bathroom was shabby, chipped bath and basin and a toilet seat that was not very secure. The beverage station did not get replenished until Thursday, and the dirty mugs did not get replaced throughout our stay. The. basin tap broke on Thursday morning, which I reported, but it did not get fixed. Can't fault the staff, but working practice and management leave a lot to be desired. Thank goodness for my fellow travellers, whose friendship and brilliant sense of humour made it all worthwhile. Also thanks to National Coach Holidays and our driver.

Had a lovely stay but felt let down by several issues. Check in was nice & smooth with friendly staff. We had upgraded our room to a superior & it was lovely & clean but had very little storage, especially the bathroom. This wouldn’t have been a problem for 1 night but we stayed 4. The views from the floor to ceiling window were superb. Room servicing appears to have been stopped throughout the country now since covid & if that is to continue then I would suggest larger bins are provided. Surely over a 4 night stay it is not unreasonable to have the room serviced at least once. Our “king size” bed was in fact 2 singles pushed together with the ever present gap in the middle. The toilet paper was cheap & nasty & out of keeping with the rest of the hotel. Breakfast was buffet style, adequate & reasonable. The drinks menu said there was a “guest ale” & to enquire at the bar to see what is was & the price. When I asked what the “guest ale” was I was told it was CIDER. Location is no more than a 5 minutes walk from the railway station. Overall we had a vey enjoyable stay & would definitely stop again.

The location in Newcastle is 10 minutes convenient, you can quickly reach restaurants, shopping malls and the city center without any transportation! If you visit Newcastle, UK again, you will definitely stay here again!