Novotel Newcastle Airport Hotel

This hotel is fabulous, I believe it is recently refurbished. The room we have is stylish and modern. We were planning to head out for food but weather suggested otherwise. So glad we stayed - the menu was lovely and very reasonable. The food was absolutely stunning and we all cleared our plates (family.of 4). All the staff in the hotel were friendly and attentive. So happy we decided to stay overnight before our flight

The staff are all terrific the room was very clean and comfortable. And the restaurant served up delicious food for dinner and the breakfast was excellent. All in all a lovely stay . Would highly recommend. And I will definitely be going back.

I stayed here for a few days and parking is meant to be FREE for hotel guests as stated on their website, when i returned home i received a £170 fine from their car park!! I spent more than 2 weeks trying to call Parking Eye (car park company) and Novotel trying to sort out this problem as I did not do anything wrong but NO ONE wants to help, especially the duty managers. Also, Parking Eye has put a FAKE address on their website and no number that works to talk to someone. I had to email them and they would take ages to respond and when they do respond its no help. At Novotel they were extremely rude to me and very unhelpful, it was terrible customer service especially from someone that is meant to have power and be head manager. The staff are lazy and do not want to do their job, all they had to do was give me a reference number and call Parking Eye company to confirm I was a guest at their hotel and the fine would be returned to me BUT NO they basically told me there was nothing we could do about it as the money has been taken out of my account now and to just let the situation go. This is false advertisement and fraud!! Parking Eye and Novotel are in partnership together to steal people's money as none of them want to help and blaming it on the customer, even when you appeal and give all the relevant info. I DO NOT RECOMMEND THIS HOTEL TO ANYONE!

We stayed here for two nights whilst visiting friends in the area. The hotel was quiet and we had a lovely room which was spotlessly clean and comfortable. Very good bathroom and shower, big fluffy towels. Toiletries provided. Large car park with easy parking near to the hotel. Fast free wifi. We ate in the hotel the first night and were really impressed with the quality of the food. Definitely not reheated , microwaved meals. My pizza was delicious. Breakfast was good too with plenty of choice. The second night we ate at the Toby Inn next door (2 min walk) because they had an offer on, but wished we had stayed in the hotel. All the staff were really friendly and helpful . Reception called us a taxi to go into Newcastle, which costs £12 each way, but we didn’t want to drive and park. We just found the hotel difficult to find off the roundabout. We could see the sign, but didn’t realise we had to go down a side road. (Our fault). We both said this Novotel was much better than some Hiltons we’ve stayed in, and we would recommend and return next time in the area.