New York Manhattan 4-star Hotels

My room had a nice view. I originally booked it for four nights, but I couldn't check in due to something unexpected. I applied for a refund and the hotel agreed. But one thing that made me very angry at the time was that the staff didn't lock the door for me after house keeping was completed. I went out at noon and came back at three o'clock in the morning. There was no theft or anything like that. The ice machine was right at the door of my room. There are so many people coming and going that it makes me scared just thinking about it!

Room wasn’t always cleaned, sometimes everything was just brushed under here and there to hide it away. Had to call to request the room to be cleaned every other day. Extremely slow lift and at peak times you would have to wait at least 10-20 mins. Staff was good, location great.

I really like Time Square, New York City, USA. ❤I can feel very Safe here! 💫Every one come here with Mask, Passport, Vaccine and Security check point. 😍So Nice.👍

The location of the hotel is invincible. You can walk to Central Park, Times Square, and countless famous attractions in Manhattan. Next to the subway station, the transportation is very convenient. The hotel service is also very good. Hair dryer and coffee machine were sent to the front desk by phone. The room was clean and tidy. It is basically full, causing the elevators to be very tight and need to wait. Some rooms in the hotel are a bit old-fashioned, and the details such as the corners may not be very beautiful. Let's see if someone pays attention.

We stayed at The Atrezen for our wedding trip and had an amazing stay. From arrival to departure, all the staff were friendly and helpful. In particular, we would like to thank Daniel and Carmelo who went the extra mile to ensure our stay was memorable. Thanks Daniel for the restaurant recommendation where we had the most fantstic steak ! The hotel is located close to Fulton St subway which means you can get across Manhattan really easily. It's a stroll away from the 9/11 museum, One World Observatory and Brooklyn Bridge. The room were well appointed and spotlessly clean. We had probably the most comfortable bed we've ever slept in. We opted for a terrace room but unfortunately the weather on the first few days was rainy so we were unable to use it as much as we'd hoped. Room 506 is surrounded by tower blocks (I guess not surprising !!) so didn't get the sun when the weather did improve and was close to a loud vent, so quite noisy. Overall, we would highly recommend this hotel, the rooms were so quiet and comfy we slept really well. It was the perfecr place to celebrate our NYC wedding.

NIce location but Hotel outdate Continental Breakfast” nothing offerred! No bottled water in room nor front desk nor anywhere Carpet torn and stained No soft drinks/drinks for sale anywhere! Hotel is operating on a shoe string with $300+ rates??? for this price a rip off/lousy value. Ojutside room deck filthy and no chairs nor table?? Rooftop deck accessible by every guest-loud partyijng, pot smoke and tobacco smoke permeates ”ptemium” 17th floor rooms until 2am!!- CLOSE IT AT 11PM! CLOSE IT! PEOPLE PARTYING PAST 2AM I know this is NYC but... Never again totally lacking Front Desk staff wonderful but not enough to offset. They send a confirmation with no totyl price??? I had to call 7 X to get a copy with the total cost!??

How do you say this hotel ... The Times Square photos you see are most likely to include this hotel. It's really in the most lively core area. Although the rooms are all soundproofed, they must be crowds when they go out ... The hotel's own bar has a unique view, but it is difficult to catch. The rooms are in good condition but not luxurious.

Great location for a person seeking the heart of Times Square. There are various levels of rooms so don’t be offended if you don’t book a city view and then get a window with a view of a building. The entrance was decent, yet for a W hotel, I never saw a doorman on site. We never had staff assist us with our bags either. The initial impression after the primary door is decent. They turned it into an sort of underwater experience. With this being said the four nights we stayed there I also never once saw a security guard as you first enter leaving a bit of safety concerns up for grabs. From there you have to catch an elevator up to the main lobby which is nicely decorated. Upon checking in don’t expect to be greeted with a smile (even if you have rank as a bonvoy member). Just get your key and go. As for the room the overall appearance is dependent upon the level of room you choose, so to be impartial I won’t give my opinion on the rooms. I will though, continue to comment on the lackluster service as that aspect should be stellar across the board. Upon asking for recommendations for the city we were handed a crumbled, partially torn paper with a generous number of locations, no additional information was provided by the staff. The night before checking out I found myself in need of a razor. I called guest services and they advised they’d be able to provide one. 40 minutes had passed and still no razor. After burning much time just waiting, I decided it would probably be faster for me to walk to CVS buy one and come back (which it was). Again, I mention the location is prime Times Square making every item the hotel forgets to bring you, easily found and easily accessible by foot. The cocktails at the “Living Room” bar are horrible. They range from $20-25 per cocktail and if you light a cigarette near it, you’ll probably catch on fire from the amount of unshaken liquor in the glass. A heavy pour isn’t always a good pour especially when you’re looking to actually be able to walk the city. We have the living room bar 3 tries before deciding to just have our first set of cocktails outside of the establishment. A benefit is that the W gives you $25 to spend at the bar daily with your $25 resort fee. For the first time in my life free wasn’t actually better. I really would love a call from someone at the establishment as I am certain the experiences my wife and I dealt with are not the “norm”. Overall, do not recommend. I would recommend The NY Marriott Marquis.

I booked the suite room and it was located on the 17th floor. The room was spacious. The carpet was dirty and sticky but I wore flip flops. The bedsheets smelled weird but I didn’t pay much mind to it, assuming that it might’ve just been the laundry detergent they used. Their was something wrong with the pipe in the bathroom toilet, causing the toilet to not flush properly, and ultimately their was a leak in the toilet causing water to go all over the bathroom floors. I called the front desk and someone came and fixed it; along with cleaning the bathroom floors, but the flush was still an issue and wasn’t working properly throughout my stay. Housekeeping and room service is nonexistent. If you want your room cleaned you have to call the front desk. Not enough toilet paper or towels in the rooms, even in the suites. After leaving the hotel, I noticed my entire upper arm was covered in red bumps! I was appalled, and confused as to what may have caused this. Then today I checked the reviews for this hotel and a woman had left a review of the same thing happening to her after leaving this hotel. (She had also stayed in a suite, but on the 16th floor) I went to the doctor and he said that it could just be eczema but not sure; I’m guessing it might not be that, considering that this happened to another woman who stayed in a suite room at this hotel too. This lead me to believe that they either do not wash their sheets, or it’s the detergent they used that may have caused an allergic reaction. So far I haven’t seen any reviews of this happening to people that stayed in any of the other rooms, only the ones that stayed in the suites; so it can’t be the detergent, assuming they use the same detergent for all their rooms. Like I said, the bedsheets did smell very weird and gross. Unbelievable, unhygienic, and unacceptable. Do not stay here!!! The only good thing about this place was the friendly staff at the front desk, the views, and the location. Other than that, it’s very unhygienic and unkept. I also never received the breakfast voucher each person is supposed to get when they stay. No concierge or doorman either! Terrible stay. You can stay at a much better, CLEANER hotel in New York.

Very happy with my experience here. The bedsheet and beddings are quite comfortable. The room is small which is NY standard, but my stay here has been very homie and comfy. The shower is hot and abundant. Location is prime, walking distances to time square and central park, and with a railway station around the corner of the hotel.