BeHome by LuxUrban

Great location but cockroaches everywhere and dirty this picture was after they clean the cockroaches away staff on reception didn’t care check checked out after one night didn’t get refund for other 4 nights even though this hotel should be shut down

First up the hotel entrance carpet were not only the dirtiest but were torn apart from so many places. The room size make you claustrophobic and yes there was no elevator in were got a room on fourth floor and had to climb the stairs to get to the room. We ask to see the room first and the receptionist declined as BIG NO. After seeing the room we wanted to cancel and contacted Trip.com and Trip.com came back saying hotel is not accepting the cancellation so trip.com cam not do anything about it. We had no choice but to stay there and had to urge them to give us room on the lower floor as my wife could not climb the stairs. They gave us room on second floor. Room floor vinyl tiles were uneven and broken of some places. we had to take extra precaution walking in the room. Room TV was not working - Receptionist after complaining told us we will get someone tomorrow to fix it and that tomorrow never came. electrical Outlet in the bathroom was not working and had to dry hair in the room and guess what there was no mirror in the room. Apart from location there was nothing right about that place. We paid about $800.00 for two nights. I think someone should not stay there for even free until and unless no choice like me. We stayed out late in the night and came to room 2 - 2.30 in the morning. They did not even change the towels - when asked they said we did not do it because I did not request it.

Very nice service, cute rooms & lobby/waiting room. In the heart of time sq