Saina1224
June 12, 2024
We booked a 3-night stay at The Washington by Luxurban hotel from May 15th to 18th. After staying at the hotel, when we woke up on the second night, my son was bitten twice on the forehead by an insect and my wife was bitten on the back. Our family refused the hotel. After deciding not to stay overnight, I met the hotel reception staff and explained the situation. The young staff apologized and said that you can leave. We will transfer your payment for one day to your card within 24 hours. He even wrote it on a piece of paper. The money has not been credited to my card yet. Please settle this complaint!!! If we don't refund, we will take further measures. Lies should not win in anything. The truth will always win.