Ramada by Wyndham Bronx

I passed by this hotel on my way home from New York. It was 11 o'clock at night. I didn't want to drive home at night and felt that the Ramada brand was better, so I booked a business king-size bed room on Ctrip. Ctrip information stated that the bed size should not be less than 1.8m, which is ten meters. I checked in at around 1:10. When I got to the room, I found that it was in a basement with no windows and a damp smell. The most important thing was that there was only a small bed of 1.5 meters (seriously inconsistent with the reservation information). We were a couple and couldn't squeeze in. After stopping in the room for a minute, I went back to the front desk and asked the staff if there was a double bed. The staff said yes, but it would cost extra (we booked more than 3,100 yuan a night). I felt that the room was not consistent with the reservation. It was a double bed room. Now that I was asked to add money, I decided not to stay. I handed my room card to the front desk and checked out on the Ctrip platform. It took less than 20 minutes from checking in to leaving the hotel (including waiting time in line). We didn’t touch anything in the room. Ctrip customer service responded and said that the hotel did not agree to refund and the attitude of the hotel staff was very bad. When we decided not to stay, the staff’s face was already livid. I felt incredible that it was provided by the hotel. We didn't stay because the room was seriously inconsistent with the reservation information. According to relevant legal regulations, even if they were consistent, if we were not satisfied when we entered the room and checked out immediately without using the room, we would have to get a refund. At present, Ctrip customer service is still coordinating. The hotel insisted that it provided us with a large bed that met the reservation requirements. Later, it told Ctrip customer service that it would take us to see another room. Since the room given to us met the requirements, why did it take us again? Looking at other rooms? Is not this contradictory? No refunds have been made so far! I suggest that everyone pay attention to this hotel in the future. The management of the Ramada brand is really disappointing! At the same time, I warned the hotel that if I do not refund the fee, I will take legal action to protect my legal rights!