Tuscany by LuxUrban

We went to the city with plans to watch the Superbowl from our room after dinner. However the cable TV service was down. The staff damaged our luggage when storing it prior to check in. It was very avoidable with just a little thought.

The hotel has a nice location, but the room didnt have any shower gel, shampoo or hand soap. I thougth it was some kind of mistake and I went down to ask fir them, it was no mistake. Every single hotel I have went, even the cheapest ones, provided this minimum services. The wifi connection didn't work and didn't seem to have any rush to fix it, since apparently it was down for a few days

5 min walk from grand central. Easy hub to the nyc subway system. 5 stops from the Lower East side. Great location at a good price.

This hotel is a sinking ship. Upon check-in I was told that the internet, including Wi-fi, was out which was also affecting the TV service. "We are working on it now and hopefully will be working soon." The room thermostat was not connected to the heater/air conditioner. An engineer had to come explain how to use the old controls inside the unit itself. The wall towel holders, toilet paper holder and toilet flush handle were all loose and about to fall onto the floor. A night stand light near the bed had been clearly pulled from the wall and was no longer there. No shampoo provided for shower. Room telephone did not work at all. Room light switches did not work properly. One of the elevators seemed to be banging on something as it traveled up and down. On day two I enquired about the repair status of the internet. I was told "It's been out for over three weeks...not sure when it will be back". Clearly, there had been a good bit of money spent modernizing this property in the past. However there seems to be no effort being made at all now to keep this hotel from decaying.

I see why the property has positive reviews: large rooms, walkable area, quiet street, close to Grand Central Station for easy access to the city. Rooms are clean, however property could use an upgrade (lots of peeling paint, cracked walls, etc). Biggest downfall of this stay was that, arriving on Saturday Feb 16, there was a sign in the lobby that the property's WiFi AND cable were not working. Sure, things happen; however this would have been nice to know prior to arrival. From reading other reviews, it looks like these basic services had been unavailable for at least a week. And, sadly, they still were not working when I checked out on Feb 20.

On arrival(last Sunday), we've been told their internet and cable TV are down and will be fixed on Monday, unfortunately! On Monday staff told us it will not be able to fixed for a couple more days! In fact, we were left staying whole week without internet and TV! Think about that it was happened in New York, USA!!!

Property had no cable/no internet.i was told I’ll get a refund and emailed manager but have not received any reply. It was also noisy- fire alarm went off. Lastly, I found hair in bathroom drain use conditioner bottle indicating it was not cleaned with by staff.

Arrived and checked in mid-week. Temperature outside was 15 degrees and our room had a space heater in it which we assumed was to help the wall unit during the cold snap. Well it turned out the space heater was because the room heat was inoperable. We made through an evening where the room temp was never above 60 degrees and the bathroom was much colder. Spoke with front desk the next morning and after telling them that adding another space heater to the room was unacceptable they politely moved us to a new room with a functioning heater. I appreciate staff moving us but wonder about why you would let a room knowing that the heat was not operating in the first place. Still enjoyed our stay.