Cachet Boutique Hotel NYC

I've traveled the world, from Europe to Asia, to South America and all over the U.S. and this was easily the worst hotel experience of my life. Where to start? The bed was soft but sagged deeply in the middle. The water pressure in the shower was non-existent. They tried to move me but the second room was worse. There are drunk people fighting in the hallways almost every night. And the week was capped off by an insanely loud party in the event space immediately beneath my room that sounded like it was in my room. The entire room shook for hours. Hotel management threw their hands up like it was out of their control: "It's not our event." But it's on your hotel! Unbelievable. They did eventually comp me for the last night. But I would have preferred some quiet. No restaurant. No coffee in the room. They do offer free ear plugs at the front desk hahahahaha. In short, this is a great example of the new New York as best exemplified by all the new but cheap construction in neighborhoods in Williamsburg: It's all style over substance. The hotel looks cool but the basics are broken. As a former resident of Manhattan and Brooklyn it makes me really sad.

The Cachet Boutique NYC (formerly known as “The Out”, 2016 rebranded as Cachet Boutique) is characterized by its very convenient location (about 10 minutes' walk from Port Authority Bus Terminal=Subway 42nd Street+Times Square, about 15 minutes from most Broadway theaters) in the trendy neighborhood of HellsKitchen (numerous restaurants and bars). A bus station (Crosstown 42nd Street line is about 150m away! The different types of rooms (with adjustable AC, very noisy but nobody cares in NYC) are spacious and very clean by New York standards. The bathroom includes a shower (walk in), toilet and vanity with shelf and drawer (incl. magnifying mirror, hair dryer). The rooms are equipped with a small fridge and a complimentary safe! The Boutique hotel is build on three floors only and the room are situated around different courts. The rooms are mostly accessible through aisles surrounding these courts! the concept is very interesting and popular with all age of customers! Another highlight is the staff: despite other reviews here I always experienced the whole staff here do be very friendly and outstanding helpful! And don’t forget: the general situation of missing human sources after Covid is noticeable all over New York (I could see dozens of signs all over the city “now hiring”). On behalf of the entire staff let me name Sunny, Liz and Marc from the reception team and thank them for doing an outstanding job . And last but not least: the lady who was cleaning my room made my stay a perfect one as well! My first stay at this hotel was in 2012 and since then I went back every year - with an interruption of 3 years (due to the travel restrictions for Europeans)! And I will go on as long as I am traveling to New York cause it’s like coming home!

Do not book this hotel. They will cancel your booking if they realise they can get more. Made a booking a year in advance, when close to the booking date and all hotel rates in the area climbing the hotel cancelled our booking. Be warned and book with a reputable company that honours reservations.

First the good news. Service is excellent and the people personable and eager to make stay enjoyable. Location close to theatre district was central and therefore walkable to many sites we had planned to see. It was also a clean, modern oasis in the detritus that is NYC.The room was large, clean and secure. My complaints: although our room was ready, there was an additional $65 early check-in charge. I believe this should be waived - at least for seniors- as we obviously were. Also, there were no chairs in the room; just a stool. No ice machines on any floor, so you need to order, wait and tip for this common amenity.

The location is quite good - just blocks away from the Intrepid, and the staff was quite nice and helpful. There is a lot of "artwork" that may have taken up too more of their construction budget, since the fridge didn't fit into the compartment designated for it and the desk didn't have a light over it. The only ice machine was near the front desk, so we needed to ask for it.

The Cachet Boutique NYC is conveniently located in the trendy neighborhood of “Hells Kitchen” (about 10 minutes' walk from Port Authority Bus Terminal=Subway 42nd Street+Times Square, about 15 minutes from most Broadway theaters, bus stations of M11 and M42 at Corner 10Av/42nd Street are about 100m away)! The different types of rooms (with adjustable AC, very noisy but nobody cares in NYC) are spacious and very clean by New York standards. The bathroom includes a shower (walk in), toilet and vanity with shelf and drawer (incl. magnifying mirror, hair dryer). The rooms are equipped with a small fridge and a complimentary safe! The Boutique hotel is build on three floors and the room are situated around different courts. The rooms are mostly accessible through aisles surrounding these courts! the concept is very interesting and popular with all age of customers! Beyond the location and the rooms the third highlight is the staff: I always experienced the whole staff here to be very friendly and outstanding helpful! On behalf of the entire staff let me this time name Daisy! She is the one who was cleaning my room throughout the years ! I am customer at this hotel since 2012 now. Since then I went back every year - with an interruption of 3 years (due to the travel restrictions for Europeans)! And I will go on as long as I am traveling to New York cause it’s like coming home! Thank you all! Let me finish with a few last words to the “experience fee” which you have to pay per day of your stay: though I know this kind of fees has become usual in other hotel as well, it’s ridiculous to justify these additional costs with the 24/7 use of the gym or the “free” WiFi throughout the resort!! Guys, we have the 21st century!! Be honest to your guests by telling them that the room prices in fact are USD 25,— per day higher as announced in all booking information. I really don’t think that this mandatory fee will make book a single customer more because of all these “advantages” mentioned above and the as well included phone calls, the use of the business center or the discounts of the dining restaurants nearby!