Guest User
January 31, 2023
After reading the reviews i expected what was to come for the good price. But the owners and management was very rude. They had to switch out my room I PRE-BOOKED in JULY from a double bed room to a really small and dirty looking single room. It was too much effort to find another hotel. But they had poor customer service. I asked to be accommodated to receive money back for the abrupt change and they said we could check out at 3/4pm the day we were leaving which we didn't mind because our flight didn’t come until 8pm. On the day to leave they rudely asked to leave by 2. I just say let karma hit them. Because they treated me and my friend so bad without giving any compensation in return. They think they are definitely more than what they are. They don't even provide good towels or cleaning or hangers. Their towels are like small rags. It was just terrible here. I do not suggest to stay here if you are looking to come out and enjoy New York! Hospitable owners and management needs to buy out this property and take over. They suck.