Double Tree by Hilton New York Times Square South Reviews

Location is amazing next to penn station and staff are friendly

Great location, only 5 mins walk to the New York Penn station. The room was very clean and the staff were friendly.

Great hotel. The staff was very friendly!

very small room. Staff was friendly though. but whats disappointing was that the hotel actually double charged (to company credit card and to my personal card). Even they refunded, there was an exchange rate loss. Not even an apology.

Location is good I think

good location

They did not have my correct name for check in and general confusion. I felt I was treated differently because I used trip.com. House keeping was not provided unless requested and then it was still not done No chocolate chi cookie was give at check in (this is their patent welcome). Check in was just as unorganized. The front entrance into the building can be intimidating for those with young families because there are groups of homeless people who take over the courtyard. Room size is good for Manhattan.

General

Things are very expensive in New York, and the rooms you can book at this price are not very big. There is only a little space left after putting the double bed, and the window can see the wall of the opposite building. It takes about 10 minutes to walk to Times Square, which is not very close. But it's very close to the Penn Station subway station, which takes 3-4 minutes to get there. It's not far by subway to reach Manhattan's attractions. The hotel is in the center of Manhattan. Two bottles of water were provided when we checked in. We stayed for 4 nights, but they couldn't provide them after that. They said they would charge $5.50 for each bottle. There is room cleaning service every day, and I left a tip beside the bed.

The location is very convenient! Location in the city center! The room is average in size but very tidy! The front desk staff was kind and the security guy opened the door for us to make it easier for us to come in and out! Very considerate!

The location is OK, the price is OK, the room is small for sure, it is impossible to open two 28-inch boxes at once.

Very good. Great location.