Aloft Manhattan Downtown - Financial District

It was an amazing birthday trip and this hotel provided the right ambiance

Holiday was a 18 th bday gift for my son . Room 706 for 1 night The hotel had put up bday balloons and banners and was a nice surprise . The hotel is in a great position downtown Manhattan really close to the underground stations and close to 9/11 memorials. The street Hotel is on is in a bit of unloved area with empty buildings surrounding it - could do with some TLC Lobby areas and room are nice and had great amenities but looking tired and dated and lots of areas could be freshened up Inside Lifts are covered in a fabric which as we are just getting over covid seemed strange as unsure why required and certainly wouldn’t be easy to be cleaned Also in the room the sink tap was very crooked and the en-suite door was loose and needs proper fixing. Strange how the kettle is in the bathroom !! Feel like the sink should be in the bathroom and the kettle outside the bathroom Bathroom door is a sliding mechanism and worked although broken and hinges loose TV was good and wifi excellent Lobby amenities of free hot drinks was a welcomed after a long journey . Guest Toilet on c floor was very unloved and needs refitting as worn and dated Staff are helpful , stored our cases with ease , checking in and out easy Thanks for a great short stay

Ran out of hot water on two separate days. Mirror fell off door. Shower door leaked all over the floor and nothing was done or said even though we complained about it for days.

There was no fitted sheet. The mattress was not fully covered by a sheet. It was exposed at about 6 inches at the foot of the bed. Smaller than expected: "European" Othwrwise not a bad stay. Great location for access to transit.

I feel that reception can be friendlier when greeting or assisting guests. You'd have to come and talk to them before they can attend to you. There is less to none anticipation of guest needs. Especially to those who are not fluent in english, approaching the reception may be a little intimidating for them.

I couldn’t stay in my room the first night due to a pipe busting in my room. This after my flight got delayed twice. I had go stay in a holiday inn which is not a near as nice as the aloft.