Mary Anne
April 14, 2024
Best thing about this hotel is the location. Close to Times Square, Rockefeller Plaza, 16min walk to Central Park. I also greatly appreciate that we were checked in earlier esp after coming from quite a long trip. We liked the complimentary coffee in the morning at L1. Cleanliness is questionable. I saw some used tissue def not from us behind the table under the TV. The complimentary soap, conditioner, lotion were close to empty and not being refilled. The security personnel were totally useless. Of note, the indian one was always in his phone. No greeting or helping open the door when you're hands are full. Not even a smile... also we were asked for 225$ refundable deposit and 68$ for facility fees. The facility fees seem to be unjustified as they do not have much amenities to start with. Also they are already charging a premium price for a not well maintained facility