carol r
October 14, 2023
As noted by other reviewers, the location and views are fantastic. The concept, too, is great—this place has a huge amount of potential. All the more reason it was so disappointing. It’s true, we were there at the end of the season, but for the rate they charge, the lack of care for our comfort was surprising. Not so say there wasn’t heat in our tent (there was): the tent was very comfortable (if loud—we needed the earplugs they provided). However, underlying the details of what missed the mark (other dissatisfied reviewers mention just about all the things we experienced) is the absence of basic management. We were on-site for less than 24 hours, and at no time did I feel the sense that anyone on staff was particularly concerned about our experience or our well-being. There was no obvious manager, concierge, or anyone running the place. This would have less been surprising at a motel or similar basic accommodation, but when one is paying the rates they charge and is led to believe this is a luxury experience, it’s not OK. I wish I could recommend it, but our experience combined with other unhappy reviews says ours was not an isolated bad night. It could be so easily fixed: hire a seasoned, dedicated manager to train staff, make themselves known to guests, and oversee the details that need attention to make this the place it could be.