Holiday Inn Express Staten Island West, an IHG Hotel

The hotel is very nice. The staff was very friendly and helpful. The rooms were nice and clean. Breakfast was great. The shuttle service to the ferry terminal was not available, but they took the Uber charge off our room. The down side is the location, it's not the best area. Not really near anything. There are 2 hotels right next door that don't appear to be in very good shape.

- a shuttle to the ferry is promised during booking but in the day of the checkin/out shuttle is not provided. Shuttle is only every 2 hours and doesn’t run after 08:30 pm - even after booking for 2 people, the complimentary drinks/food is provided only for one - breakfast spread is not edible

Arrived at the hotel mid morning on 5/4/2024. Monica was very accommodating! Place was clean, first floor was nice too.

So I want to start by saying I am not generally one to write negative reviews. Unfortunately, after my stay at this hotel, I felt compelled to share my experience with as many people as possible to prevent them from making the same mistake that we did. $468 for a two night stay. Body wash was not properly stocked in the shower. Was not provided with any washcloths. When asked about getting these basic items, we were told that housekeeping would take care of it, but they did not. Also, we were told that if we wanted our room cleaned during our stay, we just had to ask the front desk. When we made such request, a poor job was done. The only portion of the room that was turned down was the bedding. Garbages were not emptied. Towels taken away and not replaced. The hotel did not have enough towels to keep our room adequately stocked for the guests staying in there. When we asked for more towels from the housekeeper, she told us she could not give us any because that’s all she had for the rest of the rooms she needed to clean for the day. We were also not given a room key. There is an issue with their equipment and software that prevented them from issuing room keys to certain rooms. You had to work with the front desk to get access to your room every time you needed the door unlocked. This was a major inconvenience. We were told that because of the fact that it happened on a Friday IT was not going to be able to fix it until at least Monday, after we left. we had an amazing time at the event we attended while we were down in Staten Island, but it was unfortunate that this poor stay put such a damper on what would have and should have been a 100% positive experience.

We arrived for check-in at about noon for an overnight stay with ferry rides to Manhattan. Jeff was at the front desk and he could not have done more to make us welcome, including making arrangements for the shuttle to the ferry. he bed was very comfortable. Breakfast was decent for the hotel.