InterContinental New York Barclay Hotel

Horrible experience with Service & Unnecessary charges a) After charging $40 + taxes, they give $30 free meal voucher every day. After Day-1 i realised it was more economical to not use the $30 voucher. Sounds strange but its very Interestingly structured. One orders an Avocado toast for $29 (within budget) from the in room menu.The guy delivers in 30mins with a bill of $52 of which its $29 of food, $10 of delivery charges and $13 of taxes totalling to $52. So 1st you are charged $40 as City charged and in lieu of that the coupon of $30 for food given to you even if u stuck to your understanding $30 you would have paid more than $52 means extra $22 It gets more interesting when they tell you, that you cant use this $30 for breakfast. This is like a Ponzi scheme. b) One of the rudest In-room dining call you will ever attend. I asked what is XXXXX, revert: you should read about it, this is not in my job profile, I only take orders. Fab experience 😍 c) I requested that since i was lactose intolerant could the hotel be kind to deliver 1/4 cup of Almond milk, just enough for a cup of tea. I am told that is possible and then a full cup of milk with $10 + taxes = $13 is charged for simple request of Almond milk. d) You are not eligible for even a single bottle of water in a so called 5star hotel or so. e) Servicing the room was not in list, had to go twice over to reception to ensure that room no is added to list of rooms to be serviced in the day. f) The Coffee machine wasnt working and one had to request for a simple electric kettle to warm water for tea/coffee. g) The Jet spray in the washroom commode was jammed and not working.

for an expensive hotel i would have thought the service would have been far better - Wifi was rubbish in the room and could not use it even on my phone. spoke to the desk and made to feel like an ***** with the questions given about why it wasnt working. Also put in a room opposite the ice machine and so kept being woken up in the middle of the night but other guests getting ice. There will no doubt be better hotels at this price point to stay in.

The hotel was very well located but the rooms are somewhat small.

As an IHG member, I am glad I picked this intercon hotel to stay in for our NY vacation and my Carnegie Hall performance debut trip. This hotel is in central location and all staffs, from doormen, concierge, frontdesk and cleaners-- all were excellent! We'll use this hotel again if we come back to NY.

Classic old hotel ,good breafast loctio not soo good

very close to the subway, the room is good!