Hilton Garden Inn New York Central Park South-Midtown West

The room is quite big and comfortable. But the toilet is broken!! You can't use the toilet!! The parking attendant at the door is very enthusiastic and the car can be parked in the hotel. The hotel price is very cost-effective overall.

### Marriott beats Hilton! I can't believe that Marriott and Hilton are only 165 feet (about 0.03 miles) apart, but the experience is so different. Marriott provided free bottled water at check-in, while Hilton charged $8 per bottle. Hilton's elevators were all out of service due to the so-called "flood", while Marriott, which is only separated by a wall, was running normally and in an orderly manner. From the moment I stepped into the door, Marriott's smiling service made people feel warm. When the staff asked if I needed help with my luggage, I hesitated for a moment - because my luggage had been delayed in Hilton due to elevator failure. Last time I attended a meeting, I had a tight schedule and had to choose Hilton with a great location. As a result, I spent 17 minutes waiting for the elevator! For business travelers, don't choose Hilton. Whether in Hunan, China or Manhattan, New York, my stay experience was extremely disappointing. The room soundproofing was very poor, and it was almost impossible to sleep! To be honest, if Marriott can completely crush Hilton in such a first-tier city and developed country, it already says it all. Not to mention the refund issue - Hilton's three-night room rate is as high as five figures, and I booked a room with a balcony. As a result, because of their so-called "flood", I still haven't refunded it! If I hadn't walked into Marriott with my luggage today, I couldn't believe what I experienced at Hilton. ### Marriott Completely Wins Over Hilton! I can't believe the stark contrast between Marriott and the Hilton just 165 feet (0.03 miles) away. At check-in, Marriott provided complimentary bottled water, while Hilton charged $8 USD per bottle. The elevators at Hilton were out of service due to alleged "flooding," yet somehow, despite being just one wall apart, everything at Marriott was running perfectly. From the moment I walked in, I was greeted with warm smiles. When asked if I needed assistance with my luggage, I hesitated for a moment—because at Hilton, my luggage was stuck downstairs for ages due to the elevator delays. Last time I stayed at Hilton for a conference, I had an urgent schedule, yet I waited 17 minutes just for an elevator. Especially for business travelers, never choose Hilton. My experience has been consistently disappointing—whether in Hunan, China, or Manhattan, New York. The soundproofing is terrible! Honestly, if a Marriott can outshine Hilton in a first-tier city of a first-world country, that speaks volumes. And let's talk about refunds—three nights at Hilton cost me five figures, and I booked a room with a balcony. Yet, due to their so-called "flooding," I still haven't received my refund. If I hadn't personally walked into Marriott today, I wouldn't have believed the difference between these two hotels.

The noise of the air conditioner was so loud that it was unbearable. The room was not cleaned. There was a cleaning car in the corridor, but it was just for show. The cleaning was not done even when I called. The corridor was very narrow. I stayed there for two nights and was very nervous. The room facilities were very simple, the room was very small, and the room smelled. I have never stayed in such a bad hotel. The buzzing sound in the video is the sound of the air conditioner.