The James NoMad listed as a 4 star, seems more 3 star. The location was great, as was the entrance lobby, only we felt the rooms didn't quite live up to 4 stars. Mostly because attention-to-detail was lacking. We booked two rooms for four nights, and both rooms lacked some basic care. For example, first impressions really count right? Upon entering my bedroom, I noticed some large marks on bedroom wall that could easy be moved with some wipes (a tad shabby to leave them there). My room was a double, and my sisters was a family room – both rooms had just one robe each. Our bathroom toiletries were not replaced with daily housekeeping (i.e. I used my earbuds on day 1, no new earbuds for remaining days).
In the lobby, the hotel promotes itself to provide fresh tea, coffee, fruit, and treats, daily. This felt a slight overplay as most mornings it was just tea and coffee, no fruit or treats.
If you are a light sleeper this hotel is not for you as it isn't a high-rise, so rooms are close to street level, you hear traffic 29th & Maddison traffic. My sister’s room was 1 metre from guest elevators, so through the night she'd hear elevator doors open & close with guests in / out.
Check out was incredibly slow, we lined for 15 mins with one team member on the desk, although she was friendly and helpful (another team member trying his best to help but could not log on). I had hoped this hotel would be better being a regular in NYC only probably would not to The James.