Element Times Square West Reviews

Central location near bus terminal (5mins away) for whoever who wants to go Woodbury premium outlet. Walking distance to Times square, NYPL, Macy's (avg 10mins). Hotel included breakfast which is a plus point.

Above all the location is perfect you're only one block away from the Port authority building and there's a lot of restaurants in the area however the only thing that was really a problem was they have three elevator Banks it's a 40 floor bldg. and there was a wait sometimes for up to 15 minutes other than that everything was okay. Little kitchenette came in really handy however there was only one control knob for a two burner stove top dishwasher was great to have and they only had plates basically for two people nothing really extra but considering it was a small kitchenette in a hotel that did offer breakfast it was okay

This is not the first time I have stayed at this hotel, and once again I am convinced that you are simply perfect! super service, super food, super location. very smiling, kind staff! I'm delighted! in New York only at Element! thank you for a wonderful vacation!

Definitely dirty, towel rack was broken, not the worst, but not the best :). “Budget” hotel in NYC.

Great location. Breakfast is OK and convenient for travelers.

The hotel is near Time Square and Bus terminal. It is good place for visitors

Good location. Nice bedroom. Personnel friendly

It’s very good location and services also staff is very helpful.I enjoyed there

Location and services are excellent 👌

I really love the Element. My boyfriend and I used to stay there all the time and it was really nice to visit again. The only thing I don’t like about the hotel is the elevators. At some points 2 of the 3 elevators were broken and we had to walk down 36 flights of stairs twice during our stay. But they did have a complimentary happy hour so that did take the sting out of it a little 😂

Good hotel in a great location, 10 minute walk to Times Square and 10 minute walk from nearest mainline train station made using public transport easy. Good breakfast options and would stay again.

The service in this hotel was so terrible. Honestly, it took more than 90 minutes to check-in and finally gain access to my room. Why would Westin put their name on this hotel?

My wife and I stayed here for 2 nights on a trip to NYC. We took the train in from NJ and this was a short walk from Penn Station. Then we took a short walk to Time Square to see the rest of NYC. Check-in was quick. However, it was not quite ready when we actually arrive at the room. Nonetheless, our room was clean well equipped. It was of a reasonable size unlike some of the crammier NYC hotels. It feels like it has been recently updated. Breakfast was quite busy, but the service was prompt and despite the crowd. Food were constantly replenished and the tables were promptly cleaned. We also liked taste stronger tasting coffee and authentic tasting OJ. Free happy hour drinks and nibbles was an enjoyable occasion. Great service all round despite not having the best impression upon arriving at our room. The only gripe we had is the wait on the elevator. There are 3 tiny elevators serving the building of 30+ floors. During the peak check-in/check-out hours, long waiting lines form in front the elevator at the foyer. Not only that, elevator can be full with guests on the way down; it's a long ride down with an elevator full of guests and stopping every floor to more awaiting guests. Service staff also had to share the same elevators. Anyway, worst elevator experience in all the NYC hotels that we have stayed in.

Excellent location, everything were good. Port authority bus station by walk only take 2 minutes.