Guest User
August 26, 2024
The room is small (not 32 square meters as described), and the hygiene and other comprehensive conditions are OK. But the most unpleasant thing happened on the morning of the check-out day. After checking out at 10:20, I found two bags of clothes left in the second drawer of the cabinet under the TV in the room. I called the hotel immediately at 11 o'clock. The hotel asked us to log in to the lost property platform to register. At 3 o'clock in the afternoon, the email replied that the items could not be found. From the time I reported the lost items at 11 o'clock to 3 o'clock in the afternoon, according to the hotel, check-in can only be made after 4:00, and only hotel staff can enter my room during this period, but the result is that the items were not found. This is really incomprehensible and unacceptable. It seems that I will not be able to stay at this hotel in the future.
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