The Fifth Avenue Hotel

We loved our stay at The Fifth Avenue Hotel! The hotel was absolutely beautiful!🥰 The details of the hotel were beautiful and the hotel is super clean (spotless). I loved the scent of the hotel! In addition, the restaurant Cafe Carmellini (located inside the hotel) was really good (we had dinner there). The concierge team was amazing! I had a few requests to restaurants that were hard to get and reservation and they were able to make it happen. They all truly made my birthday weekend so special! I highly recommend The Fifth Avenue Hotel! The staff were all very kind, warm, and welcoming! I definitely will be back!

It does not live up to the expectations. I do recognize some of the criticism while some of the pro’s too. Rooms are beautiful, very nice staff at reception and friendly helpful conciërge staff. Great location too. Got a great upgrade and pre check-in contact was wonderful (although NYE reservations went slightly wrong). On the downside it looks like the hotel is focussing on non-hotel guests for bar and restaurant, adjustments were almost impossible. We have never encountered these things in other high end hotels around the world. No place for a drink between 4 and 5 pm? Unacceptable. Need reservations as a hotel guest to have a drink in your hotel? Unacceptable. No vanilla ice cream, really? Even told us the bar was closed when we got there at 3.15 pm. Got in after intervention from one of the restaurant staff but had to go at 4 pm…and not even a thin pancake is possible at breakfast? Even while we were almost the only ones at breakfast. It all just not goes to an extend of great hospitality that we expected. Not as kid friendly as we expected and it is all a bit stiff without a lot of smiles and fun interaction which we did encounter in other restaurants and at lunch at the peninsula. Have fun and relax with guests to make it a living hotel. Dont get me wrong, a very nice place but certainly not on the highest hospitality and fun level like JK place in Rome, Mandarin or the Peninsula. And off course, why be so picky about such a beautiful place but at the rates you pay you have every right too. I must add that all depends on which member of staff you are dealing with, staff at the end of our stay was much more fun, friendlier etc. than the one(s) at the beginning. We ended on a hight and we do recommend the hotel, I guess we were a bit unlucky at the start with our encounters.

Our stay at The Fifth Avenue Hotel was nothing short of amazing. The quality of service and attentiveness of staff was incredible. From the welcome grapefruit juice service to the comfort of our room to the amazing cocktails at Portrait Bar, I highly recommend staying here. We will definitely be returning.

My partner and I recently stayed here for four nights. I’ll start with the pros. The room is lovely - very comfortable, beautiful attention to detail, and unexpectedly, the tablet that controls the lighting, media, room service, etc. is extremely convenient and easy to use. The staff was very friendly. Rafael who worked breakfasts was an especially bright spot during our stay. And the food was great as well. Overall the hotel is beautiful and every detail is considered. As far as cons, the public spaces in the hotel become nearly inaccessible to guests after 5pm. I was working on my laptop in the lounge but was told there are no laptops allowed out in the public spaces past 5pm. After putting my laptop away and coming back down to the bar, I was told there was a 3 hour wait. The next night we were told there was no availability at the bar for the whole night. It very much feels like the priority for the hotel in the evenings becomes their restaurant/bar/events business rather than the guests. Even the following day at 2pm the staff quietly moved every single table and chair out of the lounge I was working in, except mine, to prepare for an event - making me feel uncomfortable and like I wasn’t supposed to be there. Some of these issues could be fixed with better communication. Eg: a competing hotel we stayed at in the city recently told us upon checkin that the bar and restaurant are very popular right now so they would love to assist us in making reservations so we could secure a spot. A few additional cons that added to our overall frustration – we requested our room be serviced by housekeeping that never came two days in a row. Room service took 3 hours to come pick up our trays after we requested them to come. A 3:30am fire alarm went off and someone came over the loud speakers and told guests “do not panic!” (causing panic) but did not tell us if we should leave the building or stay in our rooms. The bells and whistles that enticed us to stay here mentioned in a Conde Nast review (welcome drink, martini ritual, butler service) seemed non existent at this point as far as we could tell. This hotel has a lot of good things going for it, but at this price point and hotel class, the guests should feel like the priority.

An amazing gem nestled along Tin Pan Alley with easy access to the Christmas delights of NYC. The 5th Avenue Hotel is our new go to in Manhattan. The restaurant is amazing, the lounge is like your own personal living room and every member of the staff are professional, friendly and extremely thoughtful and helpful!