Hampton by Hilton Hotels in New York

This was the 1st time staying here and it did not disappoint. What a fabulous hotel. The entire staff was just the best. EVERYONE was friendly and helpful. Our room was very clean and quiet. Our beds were comfortable. Great shower pressure. Small refrigerater was appreciated. The free breakfast was outstanding..eggs, potatoes, oatmeal, toast, bagels, fruit, yogurt, waffles, pancakes, juices, milk, coffee. The location cannot be beat. When you walk out the door, Macys and Herald Square shopping are right there. Just a couple of doors down were pubs and restaurants. We went to shows in Times Square on Friday and Saturday and walked back. Took us about 10-15 minutes. An easy walk along 6th ave. WE ALWAYS FELT SAFE. Outside in front is a lovely courtyard with plenty of seating. I am a smoker (yes I know it's bad) and it was nice to go outside and have a place to sit down without intruding upon others. The only negatives (and they are small) would be the elevators are slow and it would have been nice to have a little more storage in the room rather than just the small closet and 3 drawers. We have always stayed tight in Times Square but this is now our go to NYC hotel. Thank you Hampton Inn for making our trip so enjoyable. We will be back!

I can't credit the staff at the hotel enough. I arrived quite early in the morning and had actually at a bag stolen on the way to the hotel with some quite important t things in their. The staff were great and managed to get me a room early so I could try and sort out what to do. So amazingly helpful. The room was quite clean although as it was a rush I didn't receive much information about hotel facilities etc. The morning breakfast was a great had quite a wide variety of options, the location of the hotel is really good for time square as well as travel via the metro as most of the main lines for sight seeing and the airport are very close by.

Once I arrived, I was greeted with a big smile by the front desk! Brian took care of me with the upmost sincerity and professionalism. Room was clean and comfortable! Only set back was there's no microwave in the room. The hotel restaurant ”House Bar” had really good food, Bryan took care of me during my stay, and I must say the Burger and Fries was awesome! Great location and easy access to both bridges (Manhattan and Brooklyn). I would recommend to anyone who's thinking to visit NY.

This hotel is in a convenient location, the front desk was efficient, and the lobby is reasonably nice. The elevators work well, require key cards (added security) and there were none of the delays encountered at similar properties. The 2 queen bed room was very cramped for two people (more than two would be impossible), and no storage space except for the small closet. I like to unpack my bag for multi-night stays but we had to live out of suitcases and there wasn't even anywhere to put them without blocking the walkway. Decor was dated, with dirty old carpet squares. Bathroom was spacious and clean but with a tiny sink jammed in the corner of the vanity. Beds were comfortable. Hallways were okay but smelled of disinfectant, which I suppose indicates they are clean. Breakfast, the Hampton Inn brand claim to fame, was unappealing and the hot food ran out quickly. The first morning we literally got the last pieces of toast and nothing else. There was no maid service until checkout. The price was moderate by Manhattan standards but not low enough to make these issues acceptable.

Located very short distance from JFK airport. Hotel privides complimentary shuttle bus picks up and send off to JFK airport terminals. Upon arrival into JFK, i took Air train to Federal Circle and follow sign board to reach hotel shuttle bus picks up point. Driver Ivan is friendly and polite, transported us safely to and fro airport. Receptionist is friendly and quick in getting check in done within minutes. Room is clean and spacious. I had a very long flight arriving late evening into JFK and though hotel only provided basic needs, a comfortable bed and clean room with good hot water supply in shower was really what i needed most. Very simple morning breakfast served from 6am to 10am. Great coffee and orange juice, i had 2 slices of toast and a few pork sausages. Overall a very good experience and highly recommend for travelers who wish to stay near airport or for transit flight.

Stayed here with a family in October 2022. The room size is generous by Manhattan standards, and we were able to see the Chrysler Building from our window. The room and the hotel in general are clean and well-maintained. The reception staff was friendly and courteous, quickly resolving a few minor issues for us. The breakfast variety is good, although it may be a bit crowded a little later in the morning. The elevators are fast, although sometimes you may have to wait a bit for them to arrive. The location is great for your general NYC tourist destinations. Nothing negative to say about this place, if the price is right, you are not likely to regret your choice.

The hotel is not very up-to-date. However, the room was clean and accommodating. The staff was absolutely amazing. From the moment we arrived (super early before check-in), until the time we left, I felt like I was more than just a room number to them. When I asked for a towel swap, they had a staff member at my door in under 15 minutes and even offered to empty the trash. On our second morning, the server/manager in the breakfast area already knew my order, and being served waffles at the table was a super nice tough

The first time I came to New York for a business trip. This hotel is located in Chelsea. It is convenient to eat and go shopping. Normal American breakfast. I can make waffles. It tastes good.

before I even checked in I was already irritated. Jonathan the front desk agent talks to you in a very condescending manner. After simply telling him that someone forgot to sign on the credit card machine and was told ”...thank you for your interest, that's something that we handle.” First of all, I wasn't interested in anything except, being polite, just to let you know. 2nd issue, I asked to be upgraded to one of the terrace rooms, was told they no longer have them. And that I should've read the descriptions on the website bc it states it there. So as I'm standing there in the app I look it up and it doesn't have it there and there's also pictures of the terrace rooms. So, I tried to inform him that it doesn't in fact have anything regarding that and I was met with ”...sir, like I said, if you go on the website...” At this point I'm over it so I just ask for an upgrade with a view at least and the view was on the inside of the hotel, like for real? I ask for a view and you put me in that room anyways he finally puts me in a corner queen room. Remember this is supposed to be an upgrade 3rd, 4th, 5th, 6th....12th issue No fridge(had to call to get one brought up) image attached No microwave Crappy little TV (I can't lay in the bed and watch TV bc I can't see it) and my eyesight is great, I don't need glasses or anything. Image attached No handle on the sliding door for the restroom Image attached View haha don't get me started. To say the decor is outdated is an understatement. And I literally have spent the last 4 hours to try and get the aspect ratio on the tv to change so that I can get some work done but bc the TV is so freaking outdated I can't. So not only did I waste 19000 points plus $175 on a hotel that has literally been one thing after another, after another. So, save yourself from the hassle and condescension from the staff and stay at a better hotel. I wish I would have.

There are 32 floors in this property and only one working elevator, so make sure you allow plenty of time to go up or down. During peak hours in the morning, they have a maintenance man in the elevator so that they can move their carts around. So if you push the button and it lights up, keep watching, if the light goes out, he's in there turning it off. It can take up to 22 minutes to get a ride in the elevator. They have a breakfast buffet, it's crowded and filthy. They aren't doing room services, but they are changing out towels. Getting a hot shower can be challenging, two days it never got warm. The bars of soap they offer are the smallest and very thin.. Requesting assistance isn't easy unless you actually meet with someone in person, other than the front desk person who won't even acknowledge your presence. As a long time loyal Hilton member, I will never stay at this property again.