DoubleTree by Hilton Hotels in New York

Location is the greatest advantage of this hotel. Less than 1 min by walk from Yellow R & W Subway Whitehall South Station Exit. This hotel has 40+ floors, but 3 guest lifts only. Long waiting time for lift was annoying. The air-conditioning unit was noisy, as it started on/off intermittently all the time. The shower room is tiny, it was just enough room for an adult to turn around the body. The design of shower room glass door was poor, as the bathroom floor would get wet when open the glass door.

The location is a bit of a walk from Times Square and when walking back at night, I was aggressively approached by a black male who was yelling “do not walk here” and he lunged towards me causing me to jump back. The room was relatively clean with basic amenities provided. Housekeeping is only done after 4pm for my room but might differ for others. Early check in is available at a cost (cannot remember whether it’s USD100-150) when I called to enquire ahead of my stay. Not an issue as I could leave my luggage at the hotel in the morning and check in at 3pm.

The parking was valet and mandatory. At least the valet was nice. The concierge was weird and did not seem to understand my questions. This was the same for all the people behind the counter. Water in the sink was brown from time to time. Overall, it was okay for a 1 night stay.

The location is very convenient! Location in the city center! The room is average in size but very tidy! The front desk staff was kind and the security guy opened the door for us to make it easier for us to come in and out! Very considerate!

The hotel is in a good location and is quite lively. There is a subway nearby when you go out. You can go to any place in Downtown or Uptown, but the general surrounding environment is average and there are tramps. The hotel room is a bit small. Although it is a 4-star hotel, it is incomparable to domestic ones. If there is more luggage, there is basically no aisle to go.

We stayed in room 408 for 2 nights midweek in September to see a Yankees game and a taping of a late night TV show. We used the free shuttle from the airport and to get to the subway. Shuttle will not pick you up anywhere except the airport. We spent a lot of time on public transportation to get to our events. They gave us a coupon for a complimentary breakfast at check in which was nice but odd because we we only waited a few minutes. It would have cost nearly $50 and was a nice spread. We did not use any of the hotel amenities except the shuttle and vending machines. I was surprised by how many little things in our room were broken, dirty, or just old. The luggage stand was unusable missing a bolt. The bathroom light switch was damaged. In the tub, drain pop up was messed up, the shower curtain wasn’t quite wide enough, the caulking had black areas, and the tub floor wasn’t as clean as it could be. We had a towel with a hole in it. Sink faucet was missing knob covers. The beds were OK but blankets are thin. Mini fridge looked like it was from my dorm in the ‘80s. Lamp between beds had a bulb burnt out and was dirty. Figured out how to get HVAC fan to run constantly to drown out the sound of neighbors having sex at 3am. Little things like no pen, pad, do not disturb sign, and only one tiny bar of soap made me feel like this place was not a 3 1/2 star hotel. Staff all seemed great and very helpful, especially the shuttle drivers But at more than $250 per night, we won’t be back

It was clean and well located, but I was assigned to a room where the window was completely blocked by a machine, so I couldn't open the window the whole time I was there, and there was no ventilation, and no light came in, so it was hard to tell if it was day or night.

The room size is okay and clean. The bed is also relatively large. But it's winter now, it's 0 degrees outside at night, and the windows are leaking, and it's terrible. It was extremely cold at night and I couldn't sleep. The air conditioner in the room had no hot air.