Courtyard Hotels in New York

OMG, what a great hotel in the heart of the Big apple. I checked in on Sunday morning, I had tickets to the Rage Against The Machine concert at the MSG. Only 2 blocks away from the venue!!! Very clean, cozy room, great housekeeping staff and amazing Front Desk staff, very attentive, friendly and super professional. Very accommodating and service forward. Congratulations to the managers for having such a great assets at the Front Desk like Mr Robert Clarizio who was just more than professional, offering alternatives for my better stay. He was next to Ms. Gyselle Bera which also was very professional. Thank so much for your great hard work and professionalism.

It was a great stay! Monica went above and beyond to provide us the best service possible. She is very welcoming and helped us with our every needs. Whether it was replacing a new card or pointing us in the right direction or even just welcoming us back to the hotel after a long rainy day. You can count on that we will definitely rebook as long as Monica is still there!

Helpful staff at the reception. Quiet location. Despite not being far from the subway/train station and Times Square, the streets are much cleaner and feel safer.

Dumpster hell. Upon checkin, I asked if there were any available upgrades. As a bonvoy member - I tend to receive without asking. She said no which was no problem at all. I then asked for a quiet room. As a mom to a 3 year old - when I have to travel for business, I very much like a good night sleep. She was about to give me a key. She paused and continued at her computer while 3 other people check in aside me. She smiles and said this one will be better. Anyhow - morning 1 at 5:03am - I wake up to the dumpster across the street being emptied (about 6-7 times) which went on for 20 minutes of loud banging. My 2nd night it started at 2:45am - until 3am. To the lady with the long hair at the front desk - I wasn’t rude. I was desperate for a good night sleep. This felt so cruel. I’m a hard working single mom - I got a total of 8 hours of sleep over 2 nights as it’s impossible for me to fall back asleep when abruptly being woken up. You knew about this unfortunate noise and didn’t hesitate to put me dead center across from it. Shame on you. This felt like cruel and unusual punishment.

We stayed at the Courtyard Hotel on Greenwich Street on Friday night. Marriott hotels are held to a high standard. This hotel had its pros and cons. Pros: - Price. The hotel is reasonably priced for Manhattan. Our Friday night stay was about $220 before taxes and $260 afterwards. - Location. The hotel is literally steps from the World Trade Center and World Financial Center complex. - Transportation- The #1 Train (Rector Street Station) is at the front door. The R train stop (Rector Street) is one block away. - Cleanliness - The room and bathroom were clean and well maintained. Cons: - Space. The rooms are tiny. The bathroom was about 5x7 feet. The closet is tiny. There is one chair. - Noise. New York used to be called The City That Never Sleeps. We heard street noise, even though we were on the 18th floor.

The regular Housekeeping for my room is great. Only the weekend housekeeping person is not into her job, didn’t want to clean the room as she said that she cannot clean the room if I’m staying inside the room. I have to ask for what I need, which I think that the housekeeping person should know what to do, the guest do not need to ask.

I have stayed in multiple Marriott properties over the last 10+ years, some no longer there, but this was the first stay at the Courtyard at Times Square on 40th street, and I have to report for location, service, comfort and most important management…their GM is Megan Wright, this Marriott branded property (actually managed by Aimbridge) is a “Jewel” among not just the Marriott portfolio but any of the other chains in the area. My gratitude for GM Megan both reaching back to us and keeping in constant touch, although she oversees several other properties nearby. Especially on this very busy “sold-out, memorial weekend. Our stay was brief as we awaited an addition to the family and she was so courteous and kind in ensuring we were updated on check-in, where to park, our room, our special welcome and even granted a late-check out (which we didn’t use so hopefully other guests could check-in). All the staff, from the front desk, bellmen (Jason thanks again) where you can leave your luggage, housekeeping, security, operators…were so friendly and knowledgeable to not just us but all the guests we could see checking in or asking questions. A complement to GM Megan as the example she sets clearly shows in the staff. So a little about the property. Centrally located to Bryant Park with all of the small boutiques set up from morning to evening, of course a few blocks away from Times Square, 5th Ave shopping even down to Macy’s . If you are driving, the Property does offer valet. For the small SUV it is $85.00 per 24 hours. The garage we are affiliated with also offers a discounted rate for self-parking at $60.00 per 24 hours. If you choose that option, their address is 150 W 38th street, located 2 blocks over from the hotel and before departure, validate your parking ticket with a sticker from the front desk. Its an easy walk to and from the garage and if you ask, they will park your car at the rear of 2 cars, so you can keep your keys and have access with your shopping to drop off to your vehicle. I didn’t know but one of the attendants saw me at the hotel and the parking lot and said we cold have called over to have them drop off the car. Easy access to the tarin station and coach terminal. An easy drive to 495 and the Lincoln Tunnel. Taxis and Ubers are easily available and we never had to wait more than 3-4 minutes for either. The hotel itself is spacious, check-in is quick, get some waters, elevators are quick to come and go, rooms are spacious for a NYC hotel, housekeeping great an there is a lobby café/bar that you can get drinks etc. TV is awesome with access to streaming service. Wi-fi worked always, mini-fridge and coffee make a plus. While there isn’t breakfast, ask the front desk for places to go..from vey cheap pick-up to the Red Flame on 44th street just a few blocks away which serves a great breakfast and is reasonable and quick. Tons of lunch and dinner places to go either nearby or as you explore the city. Ask again. Check-o

A typical average Marriott should get a typical average rating, but the staff at this hotel raises the rating. The average staff member has been at this hotel more than 20 years, and their experience shows. This good, solid, clean, hospitable hotel is popular with families and tourists. Nice and quiet. Do not expect any sort of view, unless you like looking into other people's apartments across the alley. Better location than I expected; easy bus route and subway access. Do NOT drive your car into Manhattan if you can avoid it. I could not avoid it. There is no place to park while registering, other than curbside. I double-parked, ran inside and let the valet deal with the gigantic dump truck stuck behind me honking his horn. Just pay the extra money and let the valet deal with your car. Tipping is appropriate, but the staff is not snobby about it and I had to run after the valet to hand him $10.

This was a good stay. Staff was extremely helpful, and housekeeping was thorough and friendly. The location was perfect. We easily walked to Times Square, Central Park, St. Patrick's Cathedral, and Rockefeller Center. The subway station was also convenient. Plus, I still dream about the lamb over rice I had at the cart at the corner in front of the hotel! Overall, staying here was a great decision. We greatly appreciated the free ice cream in the afternoon after a long humid day in NYC. Yes, the rooms are relatively small compared to other Courtyard hotels, and the elevators are slow, but this is New York City. That's normal for a hotel so close to the major tourist attractions. If you are looking for a hotel with a convenient and safe location, great staff, and that isn't too close to the chaos of Times Square, this is the place!

The location is very good, within 10 minutes walking distance from the shopping street, there are 3 large supermarkets, drug stores, Starbucks, there is a Starbucks on the first floor, breakfast can be eaten here. There are also several burger restaurants, the most famous being the Shake Shack Main Store. The hotel is good both in service and staying experience. Room 28 is not small, it is much newer than other old hotels, and the layout is good. Will consider staying here next time.