Courtyard Hotels in New York

OMG, what a great hotel in the heart of the Big apple. I checked in on Sunday morning, I had tickets to the Rage Against The Machine concert at the MSG. Only 2 blocks away from the venue!!! Very clean, cozy room, great housekeeping staff and amazing Front Desk staff, very attentive, friendly and super professional. Very accommodating and service forward. Congratulations to the managers for having such a great assets at the Front Desk like Mr Robert Clarizio who was just more than professional, offering alternatives for my better stay. He was next to Ms. Gyselle Bera which also was very professional. Thank so much for your great hard work and professionalism.

It was a great stay! Monica went above and beyond to provide us the best service possible. She is very welcoming and helped us with our every needs. Whether it was replacing a new card or pointing us in the right direction or even just welcoming us back to the hotel after a long rainy day. You can count on that we will definitely rebook as long as Monica is still there!

The room is OK, not too small, it should be suitable for three people, the bedding is also quite comfortable, the only complaint is that the breakfast is too simple and opens late, from 7:00 to 11:00 in the morning, so you can choose not to include breakfast

This hotel is very conveniently located in the middle of Manhattan, right next to NY Penn Station which has trains to both JFK (on the LIRR) and EWR (via NJTransit). My room was pretty small, but it had everything I needed. Everything appears to be clean. Staff were friendly and had me checked in and out quickly. I was provided with 2 complimentary bottles of water upon checkin.

Courtyard is nice! They gave me a high-floor room as I don't want to bed annoyed by the noise in Manhattan. The breakfast is amazing, although it's not included in the room fees.

The regular Housekeeping for my room is great. Only the weekend housekeeping person is not into her job, didn’t want to clean the room as she said that she cannot clean the room if I’m staying inside the room. I have to ask for what I need, which I think that the housekeeping person should know what to do, the guest do not need to ask.

The location of this hotel is the main reason to stay here. The hotel is close to transit, shopping, restaurants, The Port Authority Bus Terminal and Bryant Park. My room had 2 double beds. The bed was very comfortable. One of the elevators was out of service during my 3-day stay. I had noticed this same issue with one of the elevators not working on previous stays so this seems to be an ongoing issue. Since the hotel has 33 floors and many many rooms this presents a problem for guests. The wait in the lobby is very long for an elevator and when trying to return to the lobby from one's room the wait is also very long due to only 2 elevators being in service. The elevators are VERY SMALL which further exacerbates this problem. The room definitely needs to be renovated and is showing its age. There were cracks in the ceiling, the metal pull/handle on the heavy sliding wood door to the bathroom was loose and coming off, the water did not drain properly in the bathroom sink and the tub/shower combination. The TV did not work. George, the engineer, quickly fixed the sink/tub drain issue and replaced the sink stopper which also was not working. He let me know that if there was anything else needed, to let him know as this is what he was there for. He overheard my call to the Front Desk letting them know the remote did not turn on the TV and offered to help. He found out the TV was unplugged and upon plugging the TV back in , the remote now worked. The tub/shower combination only has a glass partition covering half of the opening so when taking a shower, water easily sprays out onto the floor creating a wet mess. Very poor design for closing off a shower area that consistently gets lots of water directed out of the tub/shower area! Miguel, at the Front Desk, was professional and friendly and my main point of contact. Why are the above maintenance and repair items not checked periodically to make sure that a guest upon checking into a room will not have to spend unnecessary time out of their vacation handling these basic items during their stay? This was an inconvenience to me and took valuable time out of my short 3-day stay. Very disappointed with my stay at this Marriot. As a Marriott Bonvoy member I expected much more and a better overall experience!

A typical average Marriott should get a typical average rating, but the staff at this hotel raises the rating. The average staff member has been at this hotel more than 20 years, and their experience shows. This good, solid, clean, hospitable hotel is popular with families and tourists. Nice and quiet. Do not expect any sort of view, unless you like looking into other people's apartments across the alley. Better location than I expected; easy bus route and subway access. Do NOT drive your car into Manhattan if you can avoid it. I could not avoid it. There is no place to park while registering, other than curbside. I double-parked, ran inside and let the valet deal with the gigantic dump truck stuck behind me honking his horn. Just pay the extra money and let the valet deal with your car. Tipping is appropriate, but the staff is not snobby about it and I had to run after the valet to hand him $10.

We had a 6/F room with two double beds. View was of another building but we didn’t care about that as we were only staying for two nights. To give an idea of how small the room is; we had three big suitcases and there was not enough floor space to open two of them and walk around. Cons; The room is very basic - no free drinking water, no pen or pad, no slippers, no tissues in the room. The towels were thin and the hairdryer was weak. One of the poles on the curtains had been pulled off and left in a corner. There is a Keurig coffee machine but only paper cups and no spoons. Walls are thin, can easily hear other guests talking and closing doors. Bath tub had no plug. Check your bill. They charged us for the breakfast when it was already included in the room rate. Front desk said it will be credited back onto the card so we will wait and see. Pros; The shower pressure is good and the bathroom and carpets looked new. The beds were firm and comfy. The room overall was clean. The staff were friendly. There is a safe. There is a fridge but it’s empty. Breakfast was surprisingly decent. Cereal, bagels, eggs, French toast salad/cheese and lots of coffee. Our room rate included breakfast. If it didn’t I would have gone out to a local diner instead.

The location is very good, within 10 minutes walking distance from the shopping street, there are 3 large supermarkets, drug stores, Starbucks, there is a Starbucks on the first floor, breakfast can be eaten here. There are also several burger restaurants, the most famous being the Shake Shack Main Store. The hotel is good both in service and staying experience. Room 28 is not small, it is much newer than other old hotels, and the layout is good. Will consider staying here next time.