Hilton Garden Inn Hotels in New Orleans

The room is small. The window is smaller than the average Queen size. It feels old. The bathroom is very small. I found that the bathroom light was not on before going to bed at night. I don’t know why. It was still not on until the next day. There was a lot of noise outside the window, maybe from the air conditioner or something. Fortunately, we were very tired and fell asleep. When we were awake during the day, we basically didn’t stay in the room. It was still very noisy after staying for a while. We lived on the 5th floor. There is a swimming pool on the 16th floor. It is very small, but it is enough for children to swim. It is still very comfortable to watch the sunset.

Overall good location is quite good There is more than 20 dollars in the cost is not very clear what is the consumption

Staff was very friendly and helpful. Very clean room and common areas. The only reason I gave a 4/5 on facilities is because I don't think we should have had to pay $25 to park in the hotel parking garage!

I booked this hotel 2 months ago through hotels.com. I selected the ”pay at hotel” option. We show up and they do not have our reservation or any available rooms. Unfortunately, the card I used to reserve the room was compromised and had to be canceled. I forgot that this card was used to reserve the room, and never followed-up. Nevertheless, I would think that since I only reserved the room and would still pay at the hotel, the hotel would hold on to my reservation, or maybe contact us before canceling the reservation. This was a huge inconvenience, and ended up roaming the streets in desperate need of a place to stay late at night.

The accommodations for this hotel were standard. When we arrived there was a dirty, used rubber glove on the floor in the bathroom. Some of the metal stuff was loose or falling off. The room was not pristine. It was dusty. We all have asthma so are sensitive to dust and musty air. The hotel has, I think, 18 floors and is historic in the French Quarter. We wanted to see the gun and go to Hard Rock, in walking distance, but the hotel itself was a zoo and I hated the valet parking system. Do not stay here if you want easy access to items in your vehicle. Also, the check in AND out process was lengthy and frustrating. At least an hour between the two. The valet charge is $46.00 on top of the actual hotel fee. The valet employees were young, rude and disinterested. We interrupted one as he was eating. He never said a word and didn't verbally accept my apology for interrupting. He just begrudgingly took us to our car so we could retrieve a forgotten cell phone and some snacks. This hotel cost me more time and frustration than it was worth. It was open to the public so people were just sitting, standing and leaning 360 at the check in. I HATED the 150% busyness, people and noise (even though I enjoyed our evening on Bourbon Street). I guess I expected the INSIDE of the hotel to be ”normal” and more of a Refuge from all the parranda... It was not. I will never, ever, stay hete again.

This was a stop over as our train stopped for the night in New Orleans and was to leave out in the morning. We arrived very late as our train had been delayed and staff was very helpful in getting us checked in. The room was quite comfortable. It had a refrigerator but no microwave which we would have greatly appreciated. We had to be up early to catch our train and we were unable to have a hot breakfast due to the lack of the microwave. Other than that, everything was fine. Hope to come back when we can stay longer.

The room is large, the bathroom area is also large, it feels suitable for friends to go out together, there are two sinks, girls can make up at the same time~ There is no view from the window of the hotel, but the location is very good. You can go to Canal Street in a few minutes and buy a public transport ticket to go to all the attractions. Although there is no driving, the hotel has a parking lot with valet parking and car service. The highlight is the excellent service attitude. There is a travel consultation downstairs. You can make reservations for various special tours and restaurant reservations. There are many companies and lines that can pick up and drop off at the hotel entrance. The price is almost the same as that of the travel agency. The staff also Would recommend, for example, a few points to swamp crocodiles and more, in short, satisfied!

Our family spent two nights at the Bourbon Hotel (October 10-12). We read the reviews and were expecting an upscale hotel experience. We travel very often in the US and around the world, in all types of hotels-from basic 3 starts accommodations to luxury resorts. We do not go to hotels unless we verify recommendations and find the best fit. At most, the reviews are accurate. At times, slightly non-representing, nevertheless, we realize that it is a matter of taste. However, it is rare that an experience is so far fetched from the positive review that I had to write one myself (I very rarely do). From the moment we entered, it was a clear that we are entering a once glamorous venue which was not maintained, not clean with an atmosphere in lobby as if we entered a train station and not a hotel. The room itself was also filthy, with toe nails under our bed, hair in the closet and dust in the room. There was no soap, and housekeeping did not clean at all the following morning. The door to the balcony does not close properly and therefore it is very noisy. The empty mini bar was more of a heater than a cooler. During the whole duration of our stay, the same garbage items were not removed from the elevator and others not cleaned in lobby. When we attempted to order room service as stated on the hotel website, we were told that “we no longer deliver food to room” with no apology given. When we went to try our luck at the breakfast buffet, we were told “we no longer offer it”. We were fine with a-la-carte but then we found out that they only offer bar seating and no high chair was provided for our daughter. Again, with no apology. They were filming a series outside of the hotel, which by itself is a cool thing, but not when it makes the hotel a production room, filthy, messy, noisy and again-the hotel does not acknowledge it. The worst moment was when we needed to wait 15 minutes in the heat to get back to the hotel as the small street was closed for filming. Again, no apology given. When we needed the front desk supervisor’s assistance in a billing matter concerning tax, we were dismissed in the most vulgar and not-service-oriented manner, despite the fact that they clearly did not follow State and Federal Law. We tried to explain the issue but again, there was a total lack of willingness to listen. Bottom line, this hotel is a disgrace. Maybe years ago it deserved 4 stars, today it is a mediocre youth hostel that charges like a luxury hotel. Avoid.