The Cross Keys Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All properties in New Galloway

The Cross Keys Hotel

High St, New Galloway, Dumfries and Galloway DG7 3RN, United Kingdom
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hotel overview picture
Highlights
Lots to do
Free parking
Pets welcome
Amenities
Golf Course
Horse Riding
Hiking
Private parkingFree
Luggage Storage
Meeting Room
Wi-Fi in Public AreasFree
Fax/Copying Service
All amenities
Property Description
Located in Castle Douglas, The Cross Keys Hotel is within a 15-minute walk of Gills Loch and The Lane. This inn is 0.4 mi (0.6 km) from New Galloway Golf Club and 0.6 mi (1 km) from Roods Loch.
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7.9/10
Good
Cleanliness7.9
Amenities7.9
Location7.9
Service7.9
All 10 reviews
Surroundings
Landmarks: CatStrand
(140m)
Landmarks: New Galloway Golf Club
(410m)
Landmarks: Kenmure Castle
(1.2 km)
Landmarks: Galloway Activity Centre
(4.8 km)
Landmarks: Raiders Road Otter Pools
(5.7 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Superior Double Room Ensuite
1

Superior Double Room Ensuite

1 double bed
Non-smoking
Private bathroom
TV
Wardrobe
Daily housekeeping
Room Details
Check Availability
Standard Triple Room Ensuite
1

Standard Triple Room Ensuite

1 single bed and 1 double bed
Non-smoking
Private bathroom
TV
Wardrobe
Daily housekeeping
Room Details
Check Availability
Economy Double Room Ensuite
1

Economy Double Room Ensuite

1 double bed
Non-smoking
Private bathroom
TV
Wardrobe
Daily housekeeping
Room Details
Check Availability
Standard Twin Room Ensuite
1

Standard Twin Room Ensuite

2 single beds
Non-smoking
Private bathroom
TV
Private toilet
Wardrobe
Room Details
Check Availability
Standard Double Room with Ensuite
2

Standard Double Room with Ensuite

1 double bed
Non-smoking
Private bathroom
TV
Private toilet
Wardrobe
Room Details
Check Availability
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Guest Reviews

7.9/10
Good
10 reviews
Verified Reviews
  • Cleanliness7.9
  • Amenities7.9
  • Location7.9
  • Service7.9
Average for similar properties in New Galloway

Book now and leave a review after your stay to earn up to 120 Trip Coins (approx. NZD 2.01). Trip Coins can be used to save instantly on room rates.

Most Mentioned
AI Summary
The hotel's cleanliness, friendly staff, and cozy atmosphere were praised. Guests enjoyed the excellent breakfast and the owner's hospitality, including assistance with health concerns. Some mentioned basic amenities.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 18, 2023
I received a warm welcome into this clean and comfortable hotel which is in a beautiful part of Dumfries and Galloway. Yes, it is old fashioned, and it could possibly be classed as ‘quaint’ but what is wrong with that? I and six friends were part of the team running a motorsport event in nearby Forrest Estate, and that involved early starts and late finishes. The weekend which we chose was one selected by our host to be a ‘bed and breakfast only’ weekend with the restaurant and the bar closed throughout the day except for breakfast. The breakfasts were delightfully cooked to order, and for those who had to be out even earlier than breakfast time our host volunteered to provide a packed brunch with fruit, cereal bars and a bottle of water. It was left out the night before and could be collected when leaving for the day’s activities. Many places, if they did provide a packed breakfast, would not have been so generous with the contents. I couldn’t get the TV in my room to work and because I had to be away well before the hotel opened for the day I simply emailed reception during the night and when I got back in the TV was on and working! The only drawback for me and my LandRover friends was the lack of a large car park although there is a small private car park at the rear of the hotel. On-street parking is available but there is competition to get a place if you arrive late. There is a public car park but it is not as close as I would like. The ‘ Bed and Breakfast Only’ situation which existed while we were there suited us very well and as a bonus it allowed us to eat in a variety of local establishments. The hotel is dog friendly and there are two hotel dogs who ensure that they get the attention that they think that they deserve!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 31, 2023
We stayed here for one night when visiting for the British MTB champs in Kirroughtree. We are used to camping and caravans so we are not expecting the Ritz but this hotel was shabby and nothing worked. No one was manning the reception desk so we had no one to even raise issues with. Staff were friendly enough but we felt like we were a hindrance when we arrived rather than being welcomed. Last thing you need after a 5 hour car journey. TV in room was like something from the 1970s. Even if it had worked (which it didn’t) you would have struggled to see the screen it was so small. The heaters and heated towel rail didn’t work so we had wet clothing from biking which we were unable to get dry. Cold also from a wet day biking, we couldn’t even get a hot shower as the temperature was stuck on luke warm. The toilet roll holder fell off the wall when I used it. The Wi-Fi didn’t work so we couldn’t even use our laptop. There were no sockets beside the bed other than one which a lamp was plugged into which was jammed behind the bed and you couldnt reach. The socket was actually dangerously loose so you probably wouldn’t want to touch it! The beds were awful with one being so loose it was more like a water bed it shook so much and you had a fear of actually rolling off it! Everything was just shabby and in need of repair/decor. Breakfast was actually decent enough. Cheapest of the cheap condiments though. Don’t expect Heinz or even brown sugar for your coffee! Hopefully no one will need to raise the fire alarm from the dining room seen as the glass alarm raising button is stuck behind a large sideboard unit. Plus points - friendly staff, cute dog, decent breakfast Negative points - basically everything else. Probably was a nice hotel at one point but it’s been left to deteriorate and just needs some work
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 31, 2023
We would give this hotel a 5/5 had there been a parking place, Susan the owner was friendly a great host, and a very good chef we must add, our dog shanni had a great time too, and loved playing with her dog, just across the rd to the hotel is a great field for dog walking free of charge

Services & Amenities

More Amenities
Internet
Parking
Private (exclusively for guests) is available On-site parking. Reservation needed.
Business Services
Front Desk Services
Languages Spoken
Public Areas
Health & Wellness
Activities
Cleaning Services
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: 16:00–23:00
Check-out: 07:00–10:30
Child Policies
Children are not permitted to stay in this room type.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Pets
Pets are allowed on requestAdditional charge
Fee: Contact the property for details

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

  • Cash

Property Description

  • Number of Rooms: 10
Located in Castle Douglas, The Cross Keys Hotel is within a 15-minute walk of Gills Loch and The Lane. This inn is 0.4 mi (0.6 km) from New Galloway Golf Club and 0.6 mi (1 km) from Roods Loch.

This smoke-free inn features complimentary parking nearby, kayaking nearby, and sailing nearby. Recreational activities include water skiing nearby, mountain biking nearby, and windsurfing nearby.

Breakfast is available for a fee.

Featured amenities include multilingual staff and luggage storage. Free self parking is available onsite.

Make yourself at home in one of the 10 guestrooms. Bathrooms with bathtubs or showers are provided.

Frequently Asked Questions

What are the check-in and check-out times at The Cross Keys Hotel?

The check-in time at The Cross Keys Hotel is 16:00-23:00 and the check-out time is 10:30.

Are pets allowed at The Cross Keys Hotel?

Yes, The Cross Keys Hotel is a pet-friendly hotel, but it is best to call ahead to confirm.

Does The Cross Keys Hotel provide breakfast?

No, The Cross Keys Hotel doesn't provide breakfast. But you can find some nearby restaurants and cafés that offer breakfast.

How much does it cost to stay at The Cross Keys Hotel?

Prices at The Cross Keys Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the cancellation policy for The Cross Keys Hotel?

The cancellation policy for The Cross Keys Hotel varies depending on the type of room and booking conditions.

About This Property

Average Price FromNZD201
Hotel Star Rating3