Travelodge Stoney Cross Lyndhurst

The rooms are clean, spacious, and quiet, with comfortable beds and pillows. The staff is consistently friendly and helpful. Good value for the amenities offered.

We arrived just after 10pm and were warmly welcomed by Linda. Our room was on the first floor and overlooked the A31. The room was clean and comfortable enough for a night before a car event at Beaulie. There was no noise within the property and free parking was a bonus. If you need a snack for your onward journey ask at reception for your free breakfast box, with cereal, milk, pastry and a flapjack. The fan provided helped a little on a hot night. We closed the windows eventually due to car noise, but it didn't help that much!

I booked a room for my partner and I on 01/07/25 around 20 minutes before arrival after spending the day in the new forest on the saver rate paying £83.99 for the room. On arrival I entered the room and was overwhelmed by how hot the room was which had no air conditioning. I went back to ask reception if they had another room and they provided another room but this was equally as hot so I requested a refund as I hadn’t used anything in the rooms. The receptionist agreed but told me to contact customer services for the refund and I booked another hotel in Southampton to stay. Phone calls cost 13p per minute to contact them so I used the online messaging service instead. I was offered a complimentary breakfast on my next stay originally which was eventually extended to a £40 refund but they refused to provide a full refund because I had used the saver rate. I’m now in the process of having to request help from consumer watchdogs to get the rest of my refund. For the love of god do not use this hotel or Travelodge and pay with a credit card if forced to do they can help you when you have to contact their soulless customer services. Avoid this place like the plague!