The Lodhi – A Member of the Leading Hotels of the World

Overall a very poor experience and nothing like a 5 star hotel should be, unless you don’t have experience with 5 star hotels. The room we booked (signature terrace) was in a section of the hotel where renovation was clearly happening. It was 19:00 when we checked in and could hear loud hammering and the room reeked of paint and construction chemicals. We asked to be moved and they just put us in a room directly below where we had the same hammering and smell. We asked to just be in a different section of this very large hotel, but they just moved us once again one room directly below. We finally gave up from being so exhausted and having dinner reservations. We took a shower, and the shower drain was clogged and water leaked out onto the floor. When we came back, the bathroom smelled like raw sewage. We finally had enough and insisted we be moved to a different section of the hotel and they finally did, but to a much smaller room than we booked with no tub. We stayed there because it was quiet and didn’t smell like paint and sewage. The front desk reception is completely clueless about hospitality. It was completely inappropriate they checked us into a room in that condition, refused to come up with a solution, and then moved us to a downgraded room, because we didn’t want to hear construction late at night and have sewage come through the shower. They were rude about the situation and did not care at all. This is what I would expect at a $10 a night hostel, not a hotel that claims to be a 5 star luxury experience. On top of that, the day we checked out we didn’t have a flight until the evening, and they said they could hold our bags for the day in storage. After leaving for 5+ hours, we see our bags outside by the entrance. They had been left there all day outside, and I was told it was just a “miscommunication” between staff. I don’t know how no one would notice this, but that’s little the staff cares and how untrained they are. Overall, it was a very stressful stay. I had also stayed at the nearby Oberoi at the start of my trip and had a much better experience. Don’t bother with the Lodhi.

Great Hotel. Great service. Our driver Sunil drove us to Jaipur and we had a very good time discussing Delhi, the various monuments in Old Delhi, as well as where to shop and find good places to eat in Dehli. Overall a very good experience! 10 out of 10!!!

Fantastic customer service throughout. Our early check in request was not possible due to a prior guest still occupying the room, but staff provided us with an alternate room to store belongings and refresh until our booked room was ready. Food in the main restaurant and in room had a wide range of options and was of high quality and delicious. We came with a large group of family members and will certainly be back.