Crowne Plaza Dusseldorf - Neuss Reviews
Crowne Plaza Dusseldorf - Neuss
Rheinallee 1, Neuss, 41460, GermanyView Hotel Details
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Crowne Plaza Dusseldorf - Neuss Guest Reviews
4.4/5
Very Good
77 review
Verified reviewsLocation4.5
Amenities4.3
Service4.2
Cleanliness4.5
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All reviews(77)
Positive reviews(71)
Reviews with photos/video(19)
Awesome stay(18)
Awesome rooms(15)
Clean and tidy(11)
Friendly owner(11)
Convenient location(8)
Quiet & comfortable(6)
Classy environment(5)
Negative reviews(6)
luffyliu1989
Twin Room
Stayed in May 2024
Business travelers
23 review
Outstanding
Posted on Aug 16, 2024
It’s not in the downtown, but just along the Rhein river. There are Chinese restaurants and supermarket in the surroundings. Great.
Response from Property: Dear luffyliu1989,Thank you for your enthusiastic feedback! We’re thrilled to hear that you had a great experience with us.We look forward to welcoming you back for another wonderful stay!Kind regards,Your Crowne Plaza Team
Guest User
Standard Room
Stayed in Sep 2024
Couples
1 review
Very Good
Posted on Nov 4, 2024
Overall the trip was good. We visited out of season so the hotel was fairly quiet. stayed for 5 nights. Like a few reviewers have commented, we booked a queen/ double bed and upon arrival to our room discovered we'd been given the key to a twin room ( two single beds) however upon being informed of the error by my husband, we were quickly moved to another room that was spacious and had the most comfortable bed that I've slept in, in a long time.
Parking wise, because it was out of season we were able to find on street parking with no issue and public transport was easy enough to access near by. We got the train into Dusseldorf and Koln during out visit.
The gym is basic but enough if you want a quick workout and the pool is a reasonable size, you just have to watch out for other guests who think it's appropriate to take their phones poolside. The sauna has hot coals and was nice and hot, but the lockers in the ladies changing rooms didn't want to lock and one ate my coins.
Food in the restaurant was nicely done but drinks in the bar a little pricey ( but I think most hotels are like that).
Response from Property: Dear Guest, Thank you for this great review.We are delighted that you appreciated the comfortable bed, gym facilities, and the quality of our food. Our team strives to provide comfortable amenities and a pleasing dining experience, and it is rewarding to know we have succeeded in these areas.However, we apologize for the initial room allocation error and the locker issue in the ladies changing room. We understand how such inconveniences can impact your stay, and we appreciate you bringing these matters to our attention. Regarding the bar prices, we aim to offer a selection that reflects both quality and value, and we regret if you found the prices to be on the higher side.Nonetheless, it is great to hear that you found our hotel to be a tranquil space during the off-season and that our location facilitated easy access to public transportation for your visits to Dusseldorf and Koln. We also appreciate your comments on the pool amenities and hope you had a relaxing time at our sauna.We look forward to welcoming you back soon. Kind regards,Your Crowne Plaza Team
Jacov
Superior King Room
Stayed in Aug 2024
Couples
14 review
Posted on Oct 6, 2024
Usually Crowne Plaza is quite a bit more modern and updated. Staff seems inexperienced and not trained for 4+ stars, somewhat rude and takes very long to check in…
Rooms are size wise good, bathroom on the old side but clean. Overall I would recommend staying in Dusseldorf itself, as this is quite far for a city visit traveller.
Response from Property: Dear Jacov,Thank you for taking the time to share your feedback with us. We regret that your experience did not fully meet your expectations, especially regarding the service and the check-in process. We will address your comments with our team to ensure that we improve in these areas, as our goal is to offer the high standard of service that our guests expect from Crowne Plaza.We appreciate your positive remarks on the room size and cleanliness, though we understand that some aspects, like the bathroom, may feel outdated. Your feedback will be considered in our ongoing efforts to enhance our facilities.We acknowledge that our location may not be ideal for everyone, and we hope that despite the distance, we can welcome you again in the future and provide a smoother, more enjoyable experience.Best regards,Your Crowne Plaza Team
Ray72 O
Twin Room
Stayed in Jun 2024
Family
6 review
Posted on Jul 21, 2024
Nothing special. Needs renovation. Cannot adjust aircon. Why 24 eur for carpark.
Response from Property: Dear Ray72 O,Thank you for taking the time to provide us with your feedback. We appreciate your comments and are sorry to hear that your stay did not meet your expectations.We acknowledge your concerns regarding the need for renovations and the issue with the air conditioning. Please know that we are continually working on improving our facilities and will take your feedback into consideration for future upgrades.Regarding the parking fee, our rates reflect the costs associated with maintaining a secure and convenient parking facility for our guests. However, we understand that this may not always meet the expectations of our guests, and we will review this aspect of our service.Your feedback is valuable to us as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Kind regards,Your Crowne Plaza Team
Anonymous User
Standard King Room
Stayed in Sep 2023
Business travelers
1 review
Very Good
Posted on Oct 29, 2023
Nice room and good service.
Not many kind of food in cafe / restaurant.
Breakfast is with many difference chooses.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay and found our accommodation to your liking. Providing excellent service is always our goal, and we're glad to hear that you experienced just that.It's good to know that you found our breakfast buffet to be very varied. We strive to cater to a variety of tastes and preferences to ensure a satisfying start to your day.We appreciate your feedback on the selection of food in our restaurant . We're always looking for ways to improve, and your input helps us do just that. Rest assured, we'll take your comments into consideration as we continue to improve our dining experience.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Kind regards, Your Crowne Plaza Team
D@viD
Standard Room
Stayed in Feb 2024
Business travelers
5 review
Outstanding
Posted on Mar 14, 2024
Nice location, close to the city center, great view and environment
Response from Property: Thank you for your kind words! We're delighted to hear that you enjoyed our convenient location near the city center and the beautiful views and surroundings. We strive to provide a pleasant experience for all our guests, and we hope to have the pleasure of welcoming you back soon!
Travelina
Standard King Room
Stayed in Feb 2024
Business travelers
15 review
Outstanding
Posted on Mar 31, 2024
great hotel, clean, there is parking near and in front for free.
Response from Property: Dear Travelina,Thank you very much for your positive feedback! We are very pleased to hear that you enjoyed our hotel and that you appreciated the cleanliness and the availability of free parking nearby and in front of the hotel. We always strive to provide our guests with a pleasant stay and it's great to hear that we lived up to this goal.We hope to welcome you back soon and will be happy to assist you with any future inquiries or requests. Thank you again for your kind words!Best regardsYour Crowne Plaza Team
Roksolana
Standard King Room
Stayed in Jan 2024
Couples
16 review
Very Good
Posted on Feb 18, 2024
Very good and nice place. But pool was little bit cold.
Response from Property: Dear Guest,Thank you for leaving us your feedback.We are delighted that you enjoyed your stay with us so much.We are very sorry that you found the pool too cold and take your comment very seriously.Hopefully we will be able to welcome you again soon.Best regardsYour Crowne Plaza Team
Guest User
Standard King Room
Stayed in May 2023
Travel with friends
1 review
Amazing
Posted on Jun 11, 2023
The room in the hotel is new and clean. You also have good view of the river. If you drive with car, you can park it in front of the hotel with no fee.
Response from Property: Dear Guest,Thank you for sharing your positive experience with us! We're pleased to hear that you enjoyed your stay in our new and clean room, and that you appreciated the good view of the river.We're also pleased to hear that you found our parking facilities convenient. It's important to us that our guests have easy parking and we're pleased that you were able to park your car outside the hotel at no extra cost.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Kind regards,Your Crowne Plaza Team
Parez
Standard King Room
Stayed in Apr 2024
Business travelers
5 review
Outstanding
Posted on May 22, 2024
Clean hotel good service
Response from Property: Dear Parez, we will pass your feedback forward to our staff members.We are glad to hear that you have enjoyed your stay and hope to welcome you back soon.Your Crowne Plaza Team
Anonymous User
Superior King Room
Stayed in Jul 2024
Couples
1 review
Outstanding
Posted on Aug 16, 2024
War super!!
Guest User
Superior King Room
Stayed in Nov 2022
Family
26 review
Amazing
Posted on Jan 8, 2023
We have 10/10 experiences here . The only bad things is that only 1 lift available
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you had a 10/10 experience during your stay!We appreciate your understanding regarding the issue with our lifts. We're pleased to inform you that we have now fixed all of them, ensuring smoother and more convenient access for our guests.Your satisfaction is our top priority, and we're grateful for your understanding and patience. Should your travels bring you back to our area, we look forward to welcoming you again for another fantastic stay.Warm regards, Your Crowne Plaza Team
Guest User
Superior King Room
Stayed in Sep 2022
Business travelers
1 review
Posted on Oct 30, 2022
Response from staff was late and long wait. Charged credit card randomly without showiung what for.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in response and the long wait you experienced. Providing prompt and efficient service is a priority for us, and we regret that we did not meet your expectations in this regard.We also apologize for any confusion regarding the random charge to your credit card without explanation. This is not the level of transparency and clarity we strive to maintain in our billing process, and we understand your frustration.Your comments have been noted, and we will take immediate steps to address these issues internally to ensure they do not recur in the future.We value your feedback as it helps us improve our service. If there is anything else we can do to rectify the situation or if you have any further concerns, please do not hesitate to contact us directly.Once again, please accept our apologies for the inconvenience caused, and we hope to have the opportunity to regain your trust and provide you with a better experience in the future.Warm regards, Your Crowne Plaza team
Mario86
Standard King Room
Stayed in Nov 2021
Couples
16 review
Outstanding
Posted on Jan 20, 2022
Very good service and location
Response from Property: Dear Mario, Thank you for your feedback! We're delighted to hear that you appreciated our hotel's location. Providing a convenient and accessible location for our guests is something we strive for, and we're pleased to know that it met your expectations. We hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please feel free to let us know. Warm regards, Your Crowne Plaza team
Max Yascha Nathanael
Superior King Room
Stayed in Oct 2024
Couples
7 review
Outstanding
Posted on Nov 24, 2024
Very nice and large room with a nice bath. Handy mini fridge in the room and coffee/tea. Enough facilities available such as swimming pool, fitness and sauna (only in the evenings, so unfortunately had to miss these). Also sufficient parking nearby.
Original TextTranslated by Google
Response from Property: Dear Mr Yascha Nathanael,We appreciate that you took the time to review your recent stay.We are thrilled to hear that your experience at Crowne Plaza Düsseldorf Neuss was so positive. We are delighted that you appreciated the spacious room and the comfortable bath. It’s wonderful to know that the in-room coffee and tea facilities met your expectations. However, we regret that you were unable to use our sauna during your stay. We understand that this might have been a disappointment and greatly appreciate your understanding regarding the limited opening hours we are currently operating. Lastly, we are pleased to hear that you enjoyed our other facilities, such as the pool, fitness center, and convenient parking options nearby. These aspects contribute to the overall guest experience, and we are grateful that you took note of them. We look forward to seeing you again soon.Best regards,Your Crowne Plaza Team