Crowne Plaza Dusseldorf - Neuss Reviews

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay and found our accommodation to your liking. Providing excellent service is always our goal, and we're glad to hear that you experienced just that.It's good to know that you found our breakfast buffet to be very varied. We strive to cater to a variety of tastes and preferences to ensure a satisfying start to your day.We appreciate your feedback on the selection of food in our restaurant . We're always looking for ways to improve, and your input helps us do just that. Rest assured, we'll take your comments into consideration as we continue to improve our dining experience.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Kind regards, Your Crowne Plaza Team

Response from Property: Thank you for your kind words! We're delighted to hear that you enjoyed our convenient location near the city center and the beautiful views and surroundings. We strive to provide a pleasant experience for all our guests, and we hope to have the pleasure of welcoming you back soon!

Response from Property: Dear Travelina,Thank you very much for your positive feedback! We are very pleased to hear that you enjoyed our hotel and that you appreciated the cleanliness and the availability of free parking nearby and in front of the hotel. We always strive to provide our guests with a pleasant stay and it's great to hear that we lived up to this goal.We hope to welcome you back soon and will be happy to assist you with any future inquiries or requests. Thank you again for your kind words!Best regardsYour Crowne Plaza Team

Response from Property: Dear Guest,Thank you for leaving us your feedback.We are delighted that you enjoyed your stay with us so much.We are very sorry that you found the pool too cold and take your comment very seriously.Hopefully we will be able to welcome you again soon.Best regardsYour Crowne Plaza Team

Response from Property: Dear Guest,Thank you for sharing your positive experience with us! We're pleased to hear that you enjoyed your stay in our new and clean room, and that you appreciated the good view of the river.We're also pleased to hear that you found our parking facilities convenient. It's important to us that our guests have easy parking and we're pleased that you were able to park your car outside the hotel at no extra cost.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Kind regards,Your Crowne Plaza Team

Response from Property: Dear Parez, we will pass your feedback forward to our staff members.We are glad to hear that you have enjoyed your stay and hope to welcome you back soon.Your Crowne Plaza Team

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you had a 10/10 experience during your stay!We appreciate your understanding regarding the issue with our lifts. We're pleased to inform you that we have now fixed all of them, ensuring smoother and more convenient access for our guests.Your satisfaction is our top priority, and we're grateful for your understanding and patience. Should your travels bring you back to our area, we look forward to welcoming you again for another fantastic stay.Warm regards, Your Crowne Plaza Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in response and the long wait you experienced. Providing prompt and efficient service is a priority for us, and we regret that we did not meet your expectations in this regard.We also apologize for any confusion regarding the random charge to your credit card without explanation. This is not the level of transparency and clarity we strive to maintain in our billing process, and we understand your frustration.Your comments have been noted, and we will take immediate steps to address these issues internally to ensure they do not recur in the future.We value your feedback as it helps us improve our service. If there is anything else we can do to rectify the situation or if you have any further concerns, please do not hesitate to contact us directly.Once again, please accept our apologies for the inconvenience caused, and we hope to have the opportunity to regain your trust and provide you with a better experience in the future.Warm regards, Your Crowne Plaza team

Response from Property: Dear Mario, Thank you for your feedback! We're delighted to hear that you appreciated our hotel's location. Providing a convenient and accessible location for our guests is something we strive for, and we're pleased to know that it met your expectations. We hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please feel free to let us know. Warm regards, Your Crowne Plaza team

Response from Property: Dear Guest,we apologize for your expirience and do not wish service like this at our hotel. We would like to discuss this topic in detail, so please contact us via email.We would like to show you that this is not the standard at the Crowne Plaza Hotel Neuss.Sincerely,Your Crowne Plaza Team

Response from Property: Dear Guest, Thank you very much for sharing your feedback with us. We're pleased to hear that you enjoyed our hotel facilities, including our gym, swimming pool, sauna and breakfast. Our location on the Rhine certainly adds to the charm of our hotel and provides a picturesque setting for your stay.We appreciate your reference to the need to book in advance, especially during busy periods. This helps us to ensure that we can accommodate all our guests comfortably and provide the best possible experience.Regarding your comment about room size, we understand that room preferences can vary from guest to guest. We offer a range of room options and are always happy to assist you in finding the one that best suits your needs on your next visit.We're also pleased to hear that you enjoy the events organised by the hotel. We strive to provide a variety of activities to enhance our guests' experience and create memorable moments during their stay.Thank you again for your feedback and we look forward to welcoming you back soon. Kind regards, Your Crowne Plaza Team

Response from Property: Dear Guest,Thank you very much for your fantastic feedback! We are delighted to hear that your stay with us was so satisfactory. It is great to hear that you were completely satisfied with your spacious room, the sensational price for two days, the comfortable bed, the rich breakfast and our excellent service.We are particularly pleased that you enjoyed the friendliness of our team and our culinary recommendations, including the prawn salad and our selection of quality wines.It would be our pleasure to welcome you again in the future. Thank you for taking the time to share your positive experience with us.Best regards Your Crowne Plaza Team

Response from Property: Dear Mr. Zaibet,Thank you very much for your positive review.We are pleased to hear that you felt so comfortable with us and hope that we can welcome you back soon.Best regardsYour Crowne Plaza Team

Response from Property: Dear Guest,Thank you for taking the time to give us your feedback. We're delighted to hear that you enjoyed your stay with us and found both the hotel room and service satisfactory.In terms of public transport, we're sorry to hear that you felt there wasn't much choice around the hotel. However, we're pleased to inform you that we actually have several public transport options conveniently located nearby. Just a 7 minute walk from our hotel you'll find the suburban rail station. We also have a local tram station and a number of bus stations surrounding the hotel.We understand the importance of easy access to transport during your stay and our reception team are always on hand to provide assistance and guidance. Please do not hesitate to contact them on your next visit and they will be happy to assist you with your transport needs.Thank you again for your valuable feedback and we look forward to welcoming you back to our hotel in the future.Kind regards, Your Crowne Plaza Team