Family Resort Hotel Manora

Had a terrible experience with this hotel, well pictured of the rooms but once you arrive, dirty rooms, super small and noisy. Showers liking all night! All they want is your money, and unless you pay you ll not even get a smile 🤮 Hotel owner was so rude and didn’t try to help at all. Super expensive rates and not even worth checking. Do not put your money there, it is not guest friendly. We went to half price Air B&B which was so amazing experience. Definitely worst customer care I ever experienced. No No No

Unfortunately our experience what not a positive one. Booked a triple room for two nights directly from the hotel. The room was very small, we felt the photos were deceiving. It was directly on top of the restaurant. The price per night was extremely high, yet not even a bottle of cold water was in the fridge. But the way the hotel handled the situation was a complete disappointed. We expressed the situation to the manager and explained we want to cancel the reservation for the following night, as there is a big difference between what we thought we are getting and the tiny room we wended up it. It’s not an option for a family of three, honestly. We were treated in an extremely disrespectful manner, who suggested we pay half and leave (at 19:00 pm with an 3 year old on an island). Even after finding the solution of paying some fee for the cancellation. We were denied breakfast. The manager and front desk guy were patronizing in attitude and made us feel completely unwelcome and uncomfortable. At 10:01 I tried to open the room to take the luggage (we were all packed), and the key didn’t work so by the time I was back at the front desk it was 10:03. The front desk guy again in a very arrogant way as if to make me feel uncomfortable told me that the check out is at 10:00. It was literally three minutes after. When I expressed to him he was being extremely disrespectful in the manner he was talking he just said in a laconic voice and fake smile thank you for your feedback. Part of being a hotel manager and front desk is also knowing how to handle situations where your guests are not happy. This happens. The way the situation was handled was below any expectations. This was a horrible experience that left me with tears in my eyes and a bitter taste.

Very nice and clean hotel, positioned in a quiet part of Nerezine. The staff is really friendly and helpful. Food was excellent and the atmosphere at the hotel is domestic. The room had a very nice view at the sea. The pool was clean and to us it was the favorite place in the hotel.