Victor's Residenz-Hotel Schloss Berg

This is the best hotel I have ever stayed in. We booked it for the Sunday evening of Easter weekend. We arrived about 14:50 to be told we had been given an upgrade which was a lovely surprise. We were then shown to seats in the bar & given a glass of sparkling rose each. Following this we were taken to our Roman suite which was spacious & luxurious. We were impressed with the selection of toiletries & the two shower rooms meaning we could get ready at the same time. The Lindt chocolate bunnies were a nice touch. The spa was incredibly clean & the attendant was welcoming & accommodating showing us a quiet side room with available day beds to relax on. There were plentiful towels & the sauna & steam rooms were particularly quiet which was brilliant. The pool was a little on the chilly side but cool enough for swimming laps. Dinner was fantastic, we were greeted with a handshake and treated like valued guests throughout. We started with local bubbles and enjoyed the set 5 course menu. The staff were really attentive, kind & very generous with the cheese as we said we would share one & a pudding. Following our meal we went upstairs to the bar where they had a great range of whiskey & little Easter eggs on the bar. We slept well under duvets that felt like clouds. In the morning we enjoyed the Nespresso coffee & truffles before heading to breakfast where the selection was impressibly vast. Thank you so much for your hospitality and providing us such a memorable stay :-)

Spent few nights with my parents to explore the Mosel area. It was worth taking rooms with Balcony which offer a very nice view. The hotel is located a bit off the main road which definitly garantees all the silence you need to relax. Nice spa and indoor swimming pool. What needs to improve though is the choice of food on site. Of course you have the Michelin stars restaurant (which we didnt try) but I want to mention something about the 2 others : Bacchus and the other one called Die Scheune. We stayed 2 nights. First night we went to Bacchus which was very nice with excellent service. Second night we went to Die Scheune and were extremly surprised to see a condensed menu of Bacchus… with exactly same dishes! For the standard of the hotel and the whole site, this is not acceptable, sorry. This was the only negative remark I could give, otherwise thsi would have got 5 stars.

+ We booked the Götter Suite/Roman Sute in the hotel. It was very spacious, with two bathrooms, a large, double bed, two balconies and a sitting area. For an extra five euro per person you can have your breakfast delivered to the room, instead of going downstairs. We highly recommend this as it very comfortable to eat in the room. the people at the front desk were very polite and helpful. The spa itself is nude, so be aware of that. There is almost always someone at the bar, and they serve drinks along with some small snacks. There is mineral water readily available for you to fill up into the predestined plastic cups. (these are reusable) The food at the restaurant was absolutely delicious. I have no complaints in this regard. The service wasn’t always the best…sometimes we had to wait exceedingly long with empty glasses of wine, after having purchased a whole bottle, because they leave the bottle elsewhere. So we couldn’t have filled our glasses if we had wanted to. The furniture and art is very beautiful and gives an air of luxury. The lobby is picturesque, and the bar is filled with plush velvet chairs. The staff, is overall incredibly friendly. They attended to our expressed needs quickly and efficiently. - Try and avoid using the spa facilities in between meal times. The space is not very large so it tends to fill up quickly. We went during those hours of the day, when most people are eating. Like this it was very enjoyable. We booked a “Wine Bath” because we liked the way it looked in the brochure. Unfortunately, this was in no way, shape or form worth the money. We payed 60 Euro to sit in an oversized Bathtub, for 20min, willed with luke-warm water and firing some very tame jets. The only “wine” thing about it, was the apparent “wine seed oil” they added to the water. The jets did little to massage us and created no bubbles to speak of, so it wasn’t exceptionally pleasant. For a 60 Euro charge, I have to say I would have expected a glass of wine, a small charcuterie board, a face mask…any of the above would have sufficed, just one. Instead we payed 60 Euro for Someone to fill a big tub for us and leave us in a small room for 20min. The amenities were not restocked daily, and unfortunately, the cleaning stuff that we met wasn’t overly friendly . We had to go to reception ourselves and ask for shampoo and body wash because we were all out.

Reception very competent and friendly, offered a welcome drink from the bar, good non alcoholic alternative. We had a deluxe room, good in size and design. No coffe/tea machine. No air conditionning, so a little tricky to have room temperature you prefer . This could be a problem in summer. They then offer mobile AC equipment. Pool is on the small size but ok to swim in circles. Breakfast buffet was excellent, good value. Staff was excellent.

I had a shot but great stay. My lasting memory is of the attentive and courteous staff.

One of the few hotels with an excellent service and kindness from the staff.

It is always a pleasure to stay at this hotel. It was my second stay in September 2023 and just a great. It is a little far from Luxembourg or larger cities in Germany. The hotel provides a buffet breakfast for guests and it has a lovely selection. The rooms have amazingly comfortable beds and the bathrooms are a nice size as well. I did notice that the water leaked out of the shower a bit but that was the only downside.

WOW would not be enough to describe this hotel/resort. It is sooooo amazing, starting from the moment you arrive, greeted by the most friendly staff, then to the best room you can expect. Then there’s the view, the spa, the wellness center, the food. We could not have asked for a better place than this!

The hotel is dated. The bed extremely saggy. The room had a portable sieving that sounded like a vacuum cleaner so you couldn’t have it on and sleep. The whole experience was awful. We left after one night having booked for my husbands 50th birthday which was ruined. Worst hotel I have stayed in.