Bridge Backpackers

2nd time staying here. Easier to get to anywhere, all within walking distance. Facility there are good too. And staff is always helpful.

Had a single room overlooking the street. It was clean and tidy. Perfect place to rest after long day walks into the surrounding hills. Showers were a bit tight, but hey! All part of the experience! Location was great and loved the view to the “Nelson Evening Mail Building”. Location perfect to cafes, cheap eats and thrift shops.

Very nice room - I had .#2 — place was clean, safe and in heart of the Nelson city center Loved the staff and vibe- hope to return

Arrived at the hostel at 6.15pm, the reception had closed at 6pm. I was sent email instructions to collect a key from a safe, I opened the safe and there was no key for my name/room. I asked around if anyone had seen any hostel staff, they had not. I tried emailing them but they only respond to emails during their working hours from 9am to 6pm. I then added credit to my phone to call their number - this went straight to voicemail and said they only answer calls between 9-6. There was NO emergency number to call out of hours. After hanging around for over an hour I was about to leave and book a new hostel when a staff member appeared. He did not even apologise about what had happened. He said I was lucky as he doesn’t normally get up until 10pm. I would strongly recommend not staying here if you are planning on arriving outside of their office opening hours. The hostel in general was also odd and completely unsociable.

Good value for money. Property is old and needs a bit of maintenance, but generally is clean and comfortable. My main annoyance was how much sound travelled from the courtyard into the room, even just the sound of other rooms opening and closing doors, walking up and down the stairs. So once everyone was up preparing for their early Abel Tasman departures, it meant I was up too. But in the grand scheme if things, this wasn't really a big deal for me.

My booking was cancelled through a glitch in the system an no faultof my own. So i had to find another place to stay. I tried to contact the Backpackers and ******* to sort out a refund, had nothing but silence from both, even though when i ent and followed up the next day, the dudes on the front desk assured me that ******* would get in touch with them to sort it out. After an initial conversation with ******* ive had nothing back. Terrible service. Disgusting actually. From ******* and the Backpackers. Do yourselves a favour and book in with the YHA round the corner.😒

Reception was very accommodating and helpful. Room was clean and had what we needed. Outside was a bit run down.