Anonymous User
May 17, 2025
The hotel is in a good location and the room is a good size. However, when checking in, the front desk said that the room needs a guarantee, which is not allowed now. The credit card can only be used by the credit card of the person who made the reservation. When did this rule come into effect? Is it a rule for all Best Western hotels or just this hotel? The front desk said that this rule has been in place since he started working here. It is simply speechless and unreasonable. Can't I stay if someone else makes a reservation? I hope it is not a rule for a certain group of people! The next day we went to another Best Western that was booked in advance. There was no problem with giving cash as a guarantee. According to the front desk, he had never heard of this rule, which directly slapped the face of this Baker Street hotel!
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