Zámek Lužec Spa & Wellness Resort

This hotel didn't meet my expectations at all. First the good things: The room was OK and also clean. The wellness area with the swimming pool should not be accessible for little children, better would have been to separate the swimming pool from the wellness area. On our day of departure we would have liked to have breakfast a little earlier than 08:00, but the door of the dining room remained locked until 8:02, despite the fact that we knocked on the door gently and put the doorhandle down several times. Dinner is obligatory, but the quality is just below average. This hotel is overpriced.

Excellent service, staff was very helpful… the wellness procedures were on high level and very professional… we were treated as a family together with two dogs. Nature around is beautiful and unique… you drink the spring water for free 24 hours a day.

I spent with my significant other one night in this "medieval themed" hotel. Awful experience that I won't repeat. During the booking, we asked for a gluten free option at the restaurant, and the staff replied saying "yesss no problem we have gluten free food, don't worry". What happens next is awful. The only waiter at the restaurant is an old grumpy folk who DOESN'T SPEAK ANY ENGLISH AND DOESN'T GIVE A F_¢k about anything you might ask or say. So we sit, wait, and then a typical 2 star hotel dinner is served. Remember, the staff emailed that the food would be gluten free. But you know, when you're celiac and there's something that looks like bread/flour in the recipe, you double ask or you might end your holiday in the hospital. So we ask politely, but the old grumpy women doesn't give a f_¢k. So I end up leaving my SO at the table, going to the reception, where there's another boomer-barely-able-to-understand -English who tells me "you know, computers are difficult to use, we may have lost your request". In the end, a plate of chicken, potatoes and salad replaced the allergens and we manage to eat something. If this is a 4 star SPA hotel experience, I'll let you judge by yourselves. IMHO with a different management and stuff it might become a super cool SPA, worth even more than what they're actually charging. Side notes: children's may like the kitsch medieval themed building. Also the pool/jacuzzi area was quite good (if you don't mind the garbage floating right in the morning after the opening and "supposed daily cleaning").

Beautiful location, isolated, in the heart of a forest, great landscapes, very good services. Spa with good facilities. Rich breakfast. The building is very original , like a medieval castle. Large rooms , but they don't all have a balcony

the wait staff at dinner absolutely cannot serve... The service staff at the pub rudely demands tips, when they don't get them they behave with utter disrespect. The quality of the food is comparable to a motor inn. The surroundings are beautiful, the rooms are beautiful, but on the whole I've never experienced anything worse.

Stylish wellness hotel with a wonderful medieval atmosphere, maximum luxury, comfort, great experience. One star from the review deducted for small and insignificant details: only few options to put away a bathrobe and a towel in the wellness (at least more hangers), only a miniature entrance room to put away a swimsuit when entering the sauna and most importantly we had to ask about champagne and a fruit plate, which we had ordered as part of the package - but it happens to us everywhere and the apologies of the nice receptionists sounded real - the plate was then great and rich, mint and oranges were flavored with water in a jug for 4 days. So the overall impression is very positive and I recommend this amazing experience to everyone.