Guest User
May 29, 2024
Very disappointed.
There was water sinking at the bottom of the kettle. I asked the room attendant what was going on. She said maybe she didn't pay attention to hygiene, so she pulled out the tissue paper on the desk and wiped the kettle (I was speechless). See Figure 1
When I was washing my face, I felt that water was always accumulating in the basin, so I took off the button of the basin. It was so dirty that it was not worthy of the hygiene of a star-rated hotel. See Figure 2 and Figure 3
The toilet flushing is also slow, the hotel will check it on its own.
I checked out at 6:30 in the morning. There was no one on duty in the entire hotel lobby, only loud shouts. After waiting for about 4 minutes, a girl came to check out. I asked how the deposit would be refunded to me. I said at that time that I would ask the room attendant to check the room and the deposit would be refunded to me. The girl replied: No one is checking the room right now, and it will take 24 hours for the deposit to be refunded to the guest's account. What is the purpose of the guest room center of such a large hotel? Why can't the deposit be refunded? Why are the conditions left to the guests and the convenience to the hotel?
Facilities: Poor
Hygiene: poor
Environment: General
Service: Poor
Original TextTranslation provided by Google