Bugana Beach and Dive Resort

Location and Environment: The resort offers a tranquil atmosphere with breathtaking natural surroundings, including a pristine beachfront and crystal-clear waters. The serene, secluded setting provides a peaceful retreat away from daily life, blending nature with comfort.

The staff was extremely kind and courteous. The manager helped my Dad and me when we were sick, for instance. They seem to genuinely care for their customers beyond their duties. It is also clean! The beach is gorgeous. We snorkeled a lot. My daughter collected so many shells and she saw a sea turtle.

We stayed at this resort with high expectations, but unfortunately, it fell short in several areas. The beach, while boasting white sand, lacks the fine, soft texture you might expect. It's mixed with corals and stones, making it uncomfortable to walk on. Definitely recommend wearing slippers if you plan to swim to avoid cuts. The pool, though clean, is small and not as inviting as advertised. We stayed in a suite that could accommodate 5 adults and 2 kids, which was spacious enough, but the value doesn't justify the overall experience. As for the food, it was disappointing. The breakfast buffet, which ran from 7:30 to 10:00 AM, was late to open compared to other resorts, and when we arrived at 8:00 AM, many items had already run out. We had to wait 15-20 minutes for refills, and some items, like the pineapple, weren’t replenished at all (even though the hotel was fully booked). The food quality and portion sizes were underwhelming for the price. I would rate the food a 6/10 at best. Sorry not sorry. Additionally, the pool doesn’t open until 8:00 AM, which is quite late compared to other resorts that offer earlier access to amenities. The biggest issue, however, was the service. It was slow, unorganized, and lacking in basic hospitality. It seems that the hotel’s full capacity may have overwhelmed the staff, but that shouldn’t be an excuse for poor service. Overall, this resort didn’t live up to its claims. I would not recommend it. For a better experience, you’re better off spending your money at destinations like Boracay or Punta Bulata, which offer far better value for your money. Hope this helps! Rating: 3/5