Royalton Hideaway Negril, An Autograph Collection All-Inclusive Resort – Adults Only

Check in went bizarrely unhinged and mismanaged. The next day management visited to rectify the horror. Overall service was above average in most departments. I rebooked because nothing is perfect and amendments were offered.

Ruth was the most amazing employee Royalton has.had experience a few challenges at the beginning of my stay, Ruth went above and beyond to ensure that my stay was flawless after I express what I was experiencing. Also shout out Carline in Guest service and Andrae in the dining hall very welcoming and caring.

The Royalton Hideaway Negril Diamond experience was wonderful. We had great butler service from Okeen and Dwight. Tameka was our favorite bar tender. The grounds are beautiful and the scenery breathtaking. The beach areas were tranquil. Plenty of food options and people to assist you in booking excursions. We had a swim up pool and that was fantastic! Great for watching the sunrise and sunset. There is definitely plenty to do. The entertainment and daily activities made the stay fun. The DJ’s and dancers kept our nights filled with music and dancing. Much needed after eating so much food! I was also happy that there was daily water exercises. The staff conducting those classes really pushed us. It was great. While we enjoyed our stay at the Hideaway, it is evident that the buildings need repairs and updates. Also, not all staff were friendly. Unfortunately there were a few who were rude. Overall Royalton Hideaway was a great experience. The good outshines the areas for improvement.

1. We had to change rooms because smoke alarm kept going off at random moments (no smoke around us). 2. Food was hit or miss. Reminds you of Carnival cruise. 3. Room service was 1.5 hr late every day. They have an app but they dont bring at the time u requested. No show 2x 4. App doesn't always work when making reservations. There is a receptionist set up outside giftshop that can help you. She made us a reserv. but when we went to check in, the hostesses said she did see us on the list. (they print the list exactly at 5p) I inform her reservation was just made 15 mins ago. She said "she should have known better & then they proceed to talk badly about the girl at the giftshop for making the reservation. Finally a gentlemen comes over & tells them to seat us. FYI: there were only 2 other couples seated inside and it is now 6:10p 5. The excursion compay onsite does airport shuttle. They scheduled us for a 3:45AM departure. The lobby was pitch black w Zen music on the loud speaker. The attendees were all sleep. We say in dark w no way to ck out. they turn on lights once shuttle reach front gate. The lady told us we need to ck out, we told here there was not one at front desk. we waited again but no showed so we got in van but they would not allow us to leave out gate. We go back, he scribbles our name/room# on note.no receipt. HORRIBLE PROCESS!!!

Lighting was next to none at night in lobby and walkway. Broken lock, lack of iron and inconsistencies with correcting wrongs and getting issues resolved

The property was well maintained and all staff were kind, and helpful.