Beaches Negril Resort and Spa - All Inclusive

The customer service at Beaches Negril is outstandingly friendly and attentive, fostering lasting friendships. The facility boasts excellent amenities such as pools, sports activities, and dining options.

Where do I begin? This is my second visit to Beaches Negril in Jamaica. I want to say first that the people that work there are mostly friendly and In particular we loved Rose who brought us food and drinks in our cabana, she was so lovely. Since I was last there in 2022 the resort had done many wonderful updates I loved the food trucks and generally the property seemed refreshed. However, we had booked a beachfront concierge room which had 2 beds and a "pull out couch" see the picture below. How is that a pull out couch? My mom and I travelled with my 13 year old son. There was no way anyone could sleep on that. When I called to be moved and they said "they were fully booked". That was interesting, the resort didn't appear fully booked. What they should've said is many of the rooms are under CONSTRUCTION in particular where we were which was the "Montpellier" rooms. No one informed us at any point that part of the resort was under construction. We had friends who had to move out late in the night from the smell of paint and fumes. Now, I will tell you that the first day mom FELL into a ditch at the restaurant by the water. I told them they should've put up a sign that said "Don't walk here for personnel only" they said "We shouldn't have been walking there", my mom is 82. Even after her falling and everyone seemed VERY CONCERNED no one bothered to put up a sign or a rope marking off a ditch that can easily be a problem for anyone... Also be aware that having a "Concierge" room only means that someone will walk with you to your room upon checking in and then never appear again. She promised to book me a "snorkeling adventure" the next day and a restaurant booking both NEVER was done. I had to go to the concierge desk and ask. Also, I am a returning Beaches guest and my mom has been to Sandals before. One night we were walking by and saw a party for "Returning Sandals/Beaches guests" when I asked why I was not invited they asked me my room number and went to check to see if I was on the "list". They couldn't even find me at all in the system. When I showed them my prior visit on my app. they looked uninterested and still didn't offer to invite us in. The next day I got a call about this and they told me they invited me by dropping off a folder in my room. How was I to know that? It was buried under a bunch of other papers. What I told them is that it would've been nice to have received a simple phone call letting me know that they "dropped some folder" off in my room with an invite in there for the party. I mean I don't think It matter anymore except the guy kept calling my room asking me who I spoke to at the party and what he looked like. I mean for real? Just send over a bottle of champagne or an apology for the mistake would've been great. It just put a bad taste in my mouth, my mom was celebrating her 82nd birthday and while the beach is beautiful and the food is good, why spend that kind money to be treated so poorly and lied to. Won't be re

I think my 10 year old said it all when he said "mom this is the BEST vacation I have ever been on!". I hesitated booking such an expensive vacation but it was honestly worth every penny and we have already booked our next stay! Right from the Sandals lounge at the Montego Bay airport where your luggage is taken care of while you get drinks and snacks. We waited about 5 minutes for our transportation to the resort and the bus driver was amazing. He shared tons of facts about Jamaica and showed us all different places along the coastline! Arriving at Concierge, we were told our travel agent has forgotten to put notes that we wanted adjoining rooms and our rooms were located at opposite ends of the resort. Sabrina from concierge jumped into auction. While she sorted out the room situation, we were escorted to a restaurant and right away were treated like family. A feeling that never stopped our entire trip. I have never been to a tips included all inclusive so I really wasn't sure what to expect but the staff at this resort truly goes above and beyond to make sure you have the best experience possible. Even our housekeeper, Tashel, checked in with us every morning and planned her day around when she knew we would be out of our room. She even learned to make all sorts of different animals with our towels to make the kiddos smile everyday. Many of the staff work at multiple restaurants throughout the resort so you get to know them well throughout your stay! They look out for your kids and that really does give you the sense of family. Camesha made sure the kiddos were using their manners at the YoYos frozen yogurt bar, helped them pour the Froyo and even helped them find the washroom. She was a wonderful auntie! Each bartender seems to have their own drink creation and we loved trying them all! Our favorite had to be the "Mark Special" from the Piazza Pool. Even when we were halfway across the waterpark he would call to us, saying hello and somehow noticed when our drinks were empty and brought us more! The beach is the most beautiful thing I have ever seen in my whole life! It was shallow enough for the kids, super soft sand, a huge beachfront with lots of shade and plenty of chairs for everyone to enjoy! They even have servers coming around taking drink orders! Though the water park is small the kids had a blast on the two slides and in the lazy river! And it was nice that it was small enough that we could see them no matter which chairs we sat in. The restaurants and the food was to die for! Our favorite breakfast spot was the brand new Stella restaurant on the beach! It opens at 8am and can get busy but the most amazing breakfast you have ever had! There is nothing like sipping a mimosa, drinking delicious blue mountain coffee and hearing the waves! Another favorite was our dinner at Stewfish, lunch at the pizza place and chicken dippers and late night crepes at cafe de Paris!! The kids favorite dinners were the sushi and teppana