Sentido Heritance Negombo

Sentido Heritance Negombo Reviews

Sentido Heritance Negombo

175 Lewis Pl, Negombo, Sri LankaView Hotel Details
Sentido Heritance Negombo
Sentido Heritance NegomboSentido Heritance NegomboSentido Heritance Negombo
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Sentido Heritance Negombo Guest Reviews

4.2/5
Very Good
45 review
Verified reviews
Location4.2
Amenities4.1
Service4.3
Cleanliness4.3
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All Reviews(45)
Positive reviews(42)
Reviews with photos/video(18)
Awesome stay(20)
Nice sea view(12)
Great service(9)
Negative reviews(3)
Malaka
Deluxe Room
Stayed in Jun 2024
Couples
15 review
5.0/5
Outstanding
Posted on Jun 3, 2024
I recently had the pleasure of staying at Heritence and I must say, it was an extraordinary experience from start to finish. The welcome we received upon arrival was unparalleled compared to any other hotel I've stayed at. The staff greeted us warmly and went out of their way to ensure we felt at home immediately. The service at the pool bar was outstanding. The bartenders were attentive, friendly, and made excellent cocktails. The pool itself was pristine and provided a relaxing atmosphere with plenty of comfortable seating and beautiful surroundings. To our delight, we were offered a complimentary room upgrade, which made our stay even more enjoyable. The upgraded room was spacious, impeccably clean, and offered stunning views. Throughout our stay, we encountered staff who were not only polite but also highly professional. They were always ready to assist with any request and did so with a smile, making us feel truly valued as guests. The location of the hotel is another highlight. It's conveniently close to the airport, making our arrival and departure hassle-free. Additionally, it's situated near a beautiful beach, allowing us to enjoy the sun and sea within minutes of leaving our room. Overall, our experience at Heritance was nothing short of perfect. I highly recommend this hotel to anyone looking for a memorable and luxurious stay. We will certainly be returning in the future!
Response from Property: Dear Valued Guest Malaka, Greetings from Sentido Heritance Negombo, Sri Lanka! We are on cloud nine to receive your fabulous feedback and we appreciate your recommendation. Each word touched our hearts as it validates our commitment and effort that we extend to please our guests. We earnestly await your next arrival as our adorable guests. Thank you.
Guest User
Deluxe Room
Stayed in Aug 2023
Couples
18 review
4.5/5
Great
Posted on Aug 14, 2023
Good location, 25 mins from the airport, 5 mins walk to restaurants and souvenir shops. Clean rooms and pool. Let us check out a bit later because of the flight. Good option to stay in your first or last night in Sri Lanka. The only thing which needs to be improved is breakfast, small variety of food.
Response from Property: Dear Valued Guest, Thank you very much for your kind comment, we appreciate you taking the time to make a review on our hotel. We hope to welcome you back soon again!Regards, Management
Dhanushka
Deluxe Room
Stayed in Apr 2024
Friends
2 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Excellent overall experience
Response from Property: Dear Valued Guest Dhanushka, Greetings from Sentido Heritance Negombo, Sri Lanka! Thanks for taking your time to make a positive review. We look forward to welcoming you back for another enjoyable stay. Thank you.
Ayuzzzzzz
Deluxe Twin Room
Stayed in Jun 2024
Friends
5 review
3.7/5
Posted on Jun 15, 2024
The first stop after getting off the plane. It seemed pretty good at night, but when I entered the room, I felt it was just average. The facilities were a bit old and the charging plug had some problems. But it was okay to eat in the morning with a sea view. The buffet breakfast selection was average. I was in a hurry so I didn't have time to go outdoors. There were crows "flirting" in the room at around 5 o'clock in the morning, and I was woken up
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Response from Property: Dear Valued Guest, Greetings from Sentido Heritance Negombo, Sri Lanka! We are sorry, if anything did not meet your expectations. Thank you for opting us to your recent visit. We appreciate you bringing your experience and feedback to our attention as all the feedback is invaluable to us. We encourage you to make another visit as we are passionate about enhancing the guest experience in the future. Thank you.
Guest User
Deluxe King Room
Stayed in Jun 2024
Couples
16 review
3.2/5
Posted on Jun 9, 2024
As a one-night stopover hotel from the airport, the cost performance is not high. It is very hot and humid. The room is very small and the dehumidification is not good. The check-in process is very convenient and the waiter is relatively friendly.
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Response from Property: Dear Valued Guest, Greetings from Sentido Heritance Negombo, Sri Lanka! Thank you for sharing your experience regarding the recent visit. We will conduct a peer review on your inputs and will make necessary improvements. We encourage you to visit us again to regain your trust and provide better experience in the future. Thank you.
Anonymous User
Deluxe Twin Room
Stayed in Apr 2024
Friends
6 review
4.3/5
Very Good
Posted on May 3, 2024
The Heritage Hotel is located on Negombo Beach, 15 minutes drive from the airport. I'm glad I chose this hotel: the flight was supposed to arrive at night, and the drive was not long, so I checked in early and rested. The beach and sea view rooms of this hotel are good, but the breakfast level needs to be improved.
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Response from Property: Dear Valued Guest, Greetings from Sentido Heritance Negombo, Sri Lanka! Thanks for sharing your constructive feedback. Hope this will not deter you to make another visit. Thank You.
Guest User
Deluxe Twin Room
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 13, 2024
Best hotel to stay in Lanka! The rooms are average, but the scenery is better than the garden. There are beautiful long-legged seabirds hatching eggs on the lawn, little squirrels running around looking for food, and fat lizards flashing through the grass on the roadside. The fence is the seaside.
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Response from Property: Dear Valued Guest, Greetings from Sentido Heritance Negombo, Sri Lanka! We were so mesmerized by your commendations along with pleasant attitude towards the environment. It is really spectacular. Your every word touched our heart. We eagerly await your next presence soon as our adorable guest. Thank You.
Guest User
Deluxe Room
Stayed in Apr 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on Apr 24, 2024
For a luxury hotel, the facilities are a bit ordinary. The rooms are old, but each one has an unobstructed sea view room, and it is very comfortable to watch the sea from the balcony. The service is still good.
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Response from Property: Dear Valued Guest, Greetings from Sentido Heritance Negombo, Sri Lanka! Thanks for sharing your feedback. Your concerns will be taken into account. We would like to see your next presence soon to experience scenic and sandy background again with plenty of time to indulge our hospitality service. Thank you.
XiaoJkuaipao
Deluxe Twin Room
Stayed in Oct 2023
Family
7 review
4.5/5
Great
Posted on Oct 14, 2023
Overall it's pretty good, one of the better hotels in Negombo. However, Ctrip's booking agent this time was not reliable. After waiting for an hour to check in, the front desk kept saying that the booking information could not be found. Finally, when I was about to change hotels, I said I found it... Service: Not quite like a five-star hotel, they don’t even help transport luggage. There is no hair dryer in the room. Breakfast: Average, there is really nothing delicious in Sri Lanka. There are not many choices for breakfast here. Environment: You can go for a walk on the beach at the back, the overall scenery is very good.
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Response from Property: Dear valued guest, Appreciate your sentiment on scenery. However, thanks for bringing your experience to our notice which is invaluable to improve our services and facilities. We have taken into account your concerns on service of bell desk and front office, hair dryer and food. We will make utmost improvements to enjoy your next visit. Have a safe flight.
Anonymous User
Deluxe Twin Room
Stayed in Oct 2023
Friends
1 review
5.0/5
Outstanding
Posted on Oct 3, 2023
Mr. Bawa's classic work, the hotel is built on the mountain. When the weather is good, you can see the magnificent sunset outside the window. The building itself is a beautiful work of art, perfectly integrated with nature. Worth experiencing and appreciating!
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Response from Property: Dear valued guest, We are so enchanted by your sentiment on architecture and scenery. By the way, this is not Bawa designed hotel. Anyhow, we eagerly await to see you again. Thank you.
Shankongzhuanzhu
Deluxe Room
Stayed in Mar 2024
Friends
66 review
5.0/5
Outstanding
Posted on Mar 30, 2024
The Sentido Heritage Hotel Negombo is located in Negombo, Sri Lanka. It is the best hotel in the area. The room opens the window and faces the beach and the sea. I also met two tour guides who traveled to Sri Lanka in March last year at the hotel.
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Response from Property: Dear Valued Guest , Greetings from Sentido Heritance Negombo, Sri Lanka! We are super delighted by your recommendation. Your every word means a lot for us. We look forward to continuing our exceptional hospitality services in your every footstep as our loyal guest. Thank You.
Guest User
Deluxe Twin Room
Stayed in Sep 2023
Friends
13 review
5.0/5
Outstanding
Posted on Oct 5, 2023
A well-deserved heritage hotel, very unique. The hotel is like being in a forest. Monkeys appear on the balcony from time to time. It is a very unforgettable experience and will make me want to come back next time.
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Response from Property: Dear valued guest, We are super excited about your pleasant mindful attitude and make your stay unforgettable. We are keen to welcome you back again. Thank you.
Guest User
Deluxe Twin Room
Stayed in Sep 2023
Friends
14 review
4.7/5
Amazing
Posted on Oct 4, 2023
There are some bugs and the room is a bit small, but it is a very good hotel in Negombo. There are two worlds inside and outside the hotel. The best heritage hotel to stay in Negombo
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Response from Property: Dear valued guest, We value your recommendation and we are so happy about making your stay glossy. We will be more proactive to improve the situation and thanks for bringing the matter to our notice. Hope this will not deter you to make your next visit.
Leileizhoubianyou
Superior Deluxe Room
Stayed in Sep 2023
Couples
9 review
5.0/5
Outstanding
Posted on Sep 20, 2023
The hotel is the best in Negombo, with complete facilities and a great internal environment. Each room has a balcony, facing the sea, which is very comfortable. There are rows of lounge chairs on the lawn in front of the swimming pool, suitable for sunbathing.
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Response from Property: A warm greeting to you,Your wonderful feedback has brightened our day! We're genuinely pleased that you enjoyed your stay. Your encouraging words mean the world to us and only inspire us to keep improving. We eagerly await your return for more memorable experiences!Warm Regards, Management
Guest User
Deluxe Twin Room
Stayed in Sep 2023
Friends
5 review
5.0/5
Outstanding
Posted on Sep 20, 2023
The interior is a bit old, not luxurious, but clean. Fortunately, the scenery is good. Having breakfast by the sea was very relaxing.
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Response from Property: Dear valued guest,Thank you for your feedback. We're pleased to hear that you found the interior to be clean and enjoyed the beautiful scenery, especially the relaxing breakfast by the sea. Your comments are valuable to us as we continue to strive for improvements.Best Regards,The Management Team