Regenta Arie Lagoon Negombo

This was the worst hotel we stayed at Sri Lanka . The rooms were terrible the bathroom was filthy. The restaurants looked scary the pool was slimy. We thought we would have a drink at the bar. What a mistake it was hot and the music was pumping like a night club. We left and decided to venture to Jet Wings resort next door which was simply amazing.

Ok place to put your head down after a long flight before you get out of the city. Rooms a bit dark and tired. Bar and pool staff lovely but restaurant staff not the best at service. The dinner was average. Everyone trying their best but need more training to ensure guests get drinks with meals and service completed quicker than 90mins.

Lovely hotel to stay after a flight, would of been good to stay longer food was good great Tea & Coffee, very relaxing rooms, beds very comfortable beautiful surroundings perfect and relaxing close to outside amenities showers were great swimming pool great

One of the hotels used by Luxury Escapes tours in Sri Lanka. Accoms were nice enough, drink on arrival and good customer service in the hotel part. Loved the pool aspect and that the hotel had a gym (which I used). Biggest downside was the area, I wouldn't really recommend this location, need to get a Tuk tuk to Negombo, which wasn't that nice a place to visit (we looked at the fort and the fishing markets, but I wouldn't recommend stopping). The town centre itself wasn't anything great in comparision to other stops in Sri Lanka. Possibly in the wrong area to get the best out of Negombo. Worst part was the service in the ala carte restaurant. We had been earlier in the day and people were getting food within 20 minutes. We needed to eat and had an hour before our tour meeting at 7pm, we ordered a drink each and three meals between three of us. Took 20 minutes for the drinks to come out, and then after 40 minutes we checked on when the food was coming, told it was shortly. Then another 20 minutes for ONE main to come out, and then another 15 for the next, and then another 5 for the last. Couldn't understand the delay, the buffet restaurant was nearly empty, nothing seemed to be happening quickly inside that would account for the extraordinary delay. We got the bill - all full price, so we asked manager for a discount as we had missed the meeting and had been stuffed around. It wasn't overly expensive, more the principle of the matter. They offered 10% (basically the service charge or a tax) and then couldn't allow more apparently. This just really was disappointing service. In the end I negotiated a free coffee in the morning. I also suggested that they should provide updates if customers are waiting a long time, and perhaps a free drink and some apologies for delays. Breakfast (buffet) was better as I served myself, food however was generally not hot unless you visited omelette stations etc. This was the second night in Sri Lanka and by far the longest time we waited for foods over the trip. This did seem to be a theme throughout Sri Lanka however in hotel restaurants (buffet foods always cold, and slow service for a la carte). I would not stay here again for the location, but also the food.