Guest User
May 17, 2024
Our one night stop didn't get off to the best start. We arrived around 1pm, check in isn't till 2, no problem, the pub bar opens at 11 so we could relax with a quiet pint. However, the pub was very closed with chairs on tables etc, no sign of any life at all and no answer when we called to make sure all was well with our booking. My wife called the head office of the hotel chain to see if there was an issue, they were surprised that it was shut and promised that someone would call us. Within 15 minutes we were informed that there had been an issue with staff that morning but that they would be open as quickly as possible. To be fair, it wasn't long but an impression had already been made. Our room was quirky which is what we want, otherwise might as well stay in a Premier. However, the fan was incredibly noisy. When we reported this, they already knew and were waiting for it to be repaired, they just hadn't told us this or that we could turn it off (maybe turn it off until it is repaired?) Now the positives - the bar area was friendly with decent staff, drinks were fine and well priced. The bed was so comfy and we had an excellent nights sleep. Breakfast was included and was well cooked and was a decent quality. Finally, the landlord was a nice guy and he seemed to genuinely care about our stay. First impressions do matter though and it is hard to turn round a negative start