Hydrea Exclusive Hospitality

It was advertised as a 5 star hotel with good WiFi and a bathtub but in fact was at best a 3 star B&B, tub was broken and had no WiFi.. was willing to pay the $1k/night for what was advertised but got swindled by this property. Pros: it’s a beautiful old building with a beautiful view of the sea from the windows. Cons: it’s a beautiful old building, but has not been renovated aside from a cheap bathroom that was barely functional. There was mold from wood rot that had been painted over to look ok, but if you have mold issues you will get sick. No wifi in our room, they kept gaslighting us about it. The tub was not functional and you had to hold a shower spout to clean yourself because there was no shower otherwise. 5 star hotels have room service etc obviously that was not the case here either. Basically complete fraud.

The hotel is in a fantastic location right near the port and some great swimming spots. The rooms and lovely. However, the service was poor. A few examples include: Every day when we left our room they would come into our room and turn the aircon off. As it was 37 degrees during the day, we wanted to come back to a cool room after being out for lunch etc. Each day we asked them to stop doing this and each day they continued. On one occasion I had a 7.30am work call and asked to order a coffee to have while I did this call. They said they were unable to make coffee before 8am - crazy in a luxury hotel at these prices. Every day the barista got my coffee order wrong despite ordering the same thing every day for the duration of our stay. The girl on the front desk was quite rude and unhelpful. She claimed a few times it was just that she didn’t speak English well (which seems concerning given most of the guests staying speak English) however at other times it seemed to be clear she just wanted us to get out of the hotel each day and not ask for assistance for things like reservations for restaurants. In the end we organised things ourselves. On one day the tour guide we had organised for 7pm had called the hotel to cancel and they had not bothered to notify us - we got to reception at 6.45 only then to find our tour was cancelled It’s a shame as the hotel itself is lovely (however I would not recommend it for older guests or those not strong and fit to do lots of stairs - the main staircase is very steep and long - I’m in my mid 30s and found it hard to do each day in the heat. There’s no alternate access). I do hope they improve the service in future if the expect to charge the prices they do for this hotel.