Pyramids Height Hotel & Pyramids Master Scene Rooftop

The rooms are clean, comfortable, and well-equipped with functional air conditioning. The staff provides excellent customer service in multiple languages. Guests enjoy delicious breakfast options with a view of the pyramids.

The hotel was okay, and Mohamed was accommodating. We booked a room with a pyramid view; well, you can see the pyramids if you hang through the window and look backwards, but it is not an actual room view. We were told we could only pay with euros or dollars but not Egyptian dollars, or via bank transfer (with an extra fee (!) on top). There was no prior knowledge about paying extra for not being able to exchange money at the airport or reception despite the fact it is advertised the hotel offers money exchange. Do not take me wrong; the beds are comfy, breakfast is tasty, and you can see the pyramids from the roof while having a brekkie. The breakfast staff was helpful, too. Airport shuttle was top and super quick. As I said, there must have been a language barrier, which is, hey, okay, I am not a native speaker either. But there is no shame in advertising less (and then offering more) and asking questions if you are not sure what the question was. We all work in hospitality, in hotels in fact, and trust me, clear communication can save any situation. It would be nice changing what is actually provided, no spa, swimming pool, money exchange or laundry service. Offering clothes washing but not drying can be tricky when you have an early flight to catch on the following day early Morning. (Especially when promised via text and verbally the day before and day the same day too several times everything is washed and dried!) Update your amenities and services your offer and you will be great guys. The place has potential! But, sadly, for what we paid and what we got did not match at all.