Guest User
August 19, 2023
We booked 5 nights in August in a room for 4 people. They put us in a reconditioned room in a cleaning products warehouse. We asked for the change, and they didn't give any option. At no time did it correspond to the photos on their website. : The hotel does not correspond at all to the initial photos, nor to the descriptions on the website. For reference, Location in the basement next to the reception. The next room is the same, real, used as a warehouse for cleaning products. 2 single beds, real => bunk beds. Private balcony, real=> basement lower patio. Humidity and poor ventilation throughout the room. Fully equipped kitchen, real, => see photos. Very poor kitchen equipment. Toaster and coffee maker, real, there is none. Exterior furniture, very poor, see photos. Private entrance, does not exist, you enter through the basement through the reception. . Anti mosquito curtains, real, there are none. I have made the claim at the hotel, and they tell me that they are full and that they have no other option. Of course, the receptionist Sofía, very nice, but she didn't give any solution. Everything was to consult with his boss.
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