Hotel AC Baqueira Ski Resort, Autograph Collection

This trip was our first family ski trip and AC Baqueira was perfect. Our Spring Break this year coincided with my wife's birthday and my son's birthday. I called ahead to ask if they could do something special for my wife's birthday and son's birthday. We have Celiac disease and can't eat gluten. Gloria in guest relations talked to the chef and they made my wife a delicious gluten free chocolate tort. 2 days later in a different restaurant inside the hotel, my son was presented with a gluten free cheesecake. It was the most delicious cheesecake we have ever eaten. We ate at Raclette and 4 Valleys and the food was delicious in both restaurants. The food in the SnoBar is also good. It was hard to find the entrance to the hotel because it is up a hill behind a wall and there are no signs. However, as soon as I turned into the loading area, we were met by Tomas. He took our skis to our locker, our bags to our room, and parked our car. Gloria met us in the lobby and confirmed our dinner reservations for my wife's birthday. She gave me a WhatsApp phone number to contact her if I needed anything. When we got to our room my wife said, "They were treating us like we were movie stars. Why were they being so nice to us?" The hotel itself is fine in everyway. It was clean, the beds were comfortable, etc. The breakfast is next level terrific. They offer a ton of gluten free food options and their servers understand celiac disease. It is a very convenient, easy walk to the slopes. However, what makes this hotel stand out to me was the terrific service we received from everyone.

Beautiful hotel with really wonderful staff in a magical position, especially if you’re a skier. Breakfast is superb. And a particular mention for concierge Gloria; for her fantastic recommendations and for organising everything so effortlessly. We have stayed many times before and will def be back!

The hotel staff was very professional and kind. Breakfast was amazing and had plenty of diversity. The facilities were very good especially the spa. They took our skis and ski boots to the resort's locker. Overall everything was perfect. I would definitely recommend staying here if your looking to spend some time in baqueira.

Hotel claimt that the reservation was made twice; had to pay 3.000 for 3 nigths! They refused to annulate 1 reservation, although it was clear that the reservations where identic. Hotel manager Oscar hides behind "company policy" and shows no knowledge of any kind of service.