Best Natales Spa Hotels

We booked the Remota as a good resting space before and after our 5 day visit to Torres del Paine, in total we stayed there for 5 nights, our friend stayed for 11 days. The hotel is beautiful and the common areas spacious. Looks alone, this hotel is 4-5 stars. Service falls very short for the price of the rooms and the ambiance the hotel gives off. We prepaid for 2 rooms, with a 3rd room being paid for by a friend. Some people in our party were late in arriving because of flight delays and arrived around 10 AM the day after our stay began. I confirmed the night previously that their rooms were all set and prepaid, hoping to make sure they could check in easily and relax after the long journey. When they arrived the front desk staff told them their rooms weren’t ready and that they would have to wait until the afternoon check in time. Not a huge deal but a strange reaction by hotel staff after a guest experiences flight delays. The restaurant and bar staff were great - friendly, accommodating and talkative. While most of us went on a 5 day hike, one of our party stayed behind. He got food poisoning from the restaurant and was sick in his room for two days. After we returned he told us that he tried to call the front desk and ask for a soda to try and calm his stomach. They advised him they don’t provide room service. Even after explaining that he was alone and got sick from the restaurant, they refused to bring him a drink and insisted they did not offer room service. Another example of the extremely lackluster service provided by the front desk. We were staying one extra day from the rest of our party but they had us listed as checking out on the same day. After explaining that we needed the extra day we were told the hotel was booked. This place is pretty big and we know a lot of people take day trips but it was never full. You see all of the room keys they have available behind the desk. We were unable to extend the stay directly with the front desk, we needed to wait until the office in Santiago opened for the day. We gathered up all of our gear and stored it in the check in area while we waited to see if a room was available. The front desk staff didn’t seem concerned or willing to remedy the situation. After 2 hours we (us, not the staff)were able to confirm there was a room available and the front desk told us it would be ready soon. We sat. And we waited. And waited some more. After another hour and a half we asked if the room was ready, which took the worker by surprise and he said our room had been ready. We were sitting 10 feet away from him the entire time. We paid just under $300 for every night of our stay and were charged nearly $400 for the additional night. Okay that’s a lot of rambling. The customer experience is poor for the price point of this hotel and it tries so hard to be something it’s not. It’s about a 25 minute walk to town and you can never schedule a shuttle with them. Ever. No time for airport pick ups, drop offs or

I would have given 3.5 stars but that's unavailable. Starting with the good: The hotel property is beautiful and unusual. Very historic and the architects made great use of the existing buildings. The excursions were great - albeit very weather dependent and , because they would not let us book anything until we got there, we missed the very one activity we wanted to do because of weather on the days after we got there. (Had they let us book in advance, we could have arranged to arrive on time on our first day). Instead, they charge you for a full day at the all-inclusive price and then leave you to find something to do in town. The guides were delightful, interesting and friendly - consistent with all our other guides elsewhere in Chile. And we loved the excursions we did (particularly the Baguales hike). The negatives: They knew we were arriving at 9:30 am yet failed to take that into consideration in terms of arranging the cleaning of our room and making it available. We saw no one else check in that early or for the next few hours - yet they stuck to a 3 pm check-in (they let us in at 2:50 pm). (We know they knew because our travel agent told them in a three way email and I also emailed about an effort to book an excursion for that morning). Thus, we were on our own with no morning activity that we paid for. The food is mediocre and the same menu all week. The service in the restaurant is also mediocre. One evening my husband and I arrived in the restaurant and ordered cocktails before dinner. After 20 minutes of not being served, I went to the bar and noticed that there were no bartenders. We asked the server and she simply had no idea. The same thing happened with a coffee order the first morning we arrived (sans room). As mentioned in another review of mine, one of the hotels we stayed at packed us a boxed lunch when we left for a midday flight. Not only does the Singular not do that but after we checked out - our flight was delayed 4 1/2 hours. so we took a taxi back to the Singular and asked to store our luggage while we had lunch. The front desk and the restaurant host each told us we could eat there on our dime - even though we just checked out after paying a high all-inclusive rate for three days. That might be reasonable - but it is not 5-star service, particularly given the price.

Are you ready to embark on an unforgettable adventure in the mesmerizing Chilean Patagonia? Look no further than the Best Western Patagonia in Puerto Natales! Prepare to disconnect from the mundane and immerse yourself in the awe-inspiring beauty of nature. Our hotel boasts one of the best views in the city, allowing you to witness the wildest and most spectacular landscapes.Indulge in the culinary delights at our remarkable restaurant, where youll be treated to a gastronomic journey filled with mouthwatering surprises. And lets not forget about our enticing hot tubs and invigorating dry sauna—pure bliss for your body and mind.Dont waste any more time! Come and discover Patagonia at its absolute best and immerse yourself in a truly unique experience at the Best Western Patagonia. Located just 4.80 kilometers from the Puerto Natales Bus Station, our accommodations offer free Wi-Fi and complimentary private parking. Explore the rich history at the Municipal History Museum, soak in the vibrant atmosphere of the main square, and marvel at the exquisite Church of María Auxiliadora— all within a short distance from our hotel.Our rooms are designed for your utmost comfort and convenience, featuring amenities such as a wardrobe, flat-screen TV, private bathroom, cozy linens, and fluffy towels. Step onto your private patio to soak up the captivating city views. Rest easy knowing your valuables are secure in the in-room safe.Start your day with a delightful buffet breakfast at Best Western Patagonia providing you with the perfect fuel for your Patagonian adventures.Please note our elevator does not reach all floors.